Technical Support (Noc)

About the role

Join our growing team at IP CORE SDN. BHD. as a Technical Support (NOC) in our Ayer Keroh Melaka office. In this full-time position, you will be providing critical IT support and troubleshooting to our clients, ensuring their systems and networks are running smoothly.
What you'll be doing Respond to incoming technical support requests and inquiries from clients, providing timely and effective solutionsMonitor and maintain network infrastructure, including routers, switches, and servers to identify and resolve any issuesPerform software and hardware troubleshooting and provide remote assistance to clientsEscalate complex issues to the appropriate team or department for further investigation and resolutionDocument all support activities and maintain accurate records of client interactionsAssist with the implementation and configuration of new IT systems and technologiesContribute to the continuous improvement of our support processes and proceduresWhat we're looking for Proven experience in a technical support or IT helpdesk role, preferably in the Information & Communication Technology industryStrong knowledge of computer hardware, software, and networking conceptsExcellent troubleshooting and problem-solving skillsAbility to communicate technical information in a clear and understandable manner to clientsCustomer-focused approach with a commitment to providing exceptional serviceStrong time management and multitasking skillsRelevant certifications or qualifications in IT or a related field would be an advantage