About MenuSifu:
Founded in 2015, MenuSifu is a leading software company that provides smart restaurant
Point-Of-Sale (POS) systems and comprehensive restaurant management systems.
Our
team is young, energetic, and dynamic, fostering a culture of innovation and collaboration.
MenuSifu offers a robust platform for professional growth, where you can showcase your
talents and make a significant impact.
Our mission is driven by a passion for food that goes
beyond just taste—it's about making every dining experience better.
If you share our
enthusiasm, growth mindset, and entrepreneurial spirit, we invite you to join us!
Responsibilities:
Respond to customer inquiries and provide technical support in a timely and professional manner.
Research, diagnose, document, and resolve technical issues related to software and hardware.
Troubleshoot technical issues reported by customers, assist in solving various on-site technical problems, and work towards timely resolution, escalating issues to the Sales and R&D departments as needed.
Prepare hardware and software configuration lists, assisting the Sales team in effectively communicating with customers and providing timely assistance.
Keep accurate records of customer interactions, transactions, comments, and complaints, including details of actions taken.
Gather customer data, opinions, and suggestions, providing prompt feedback to relevant departments.
Assist in formulating after-sales service policies and training systems.
Stay up-to-date with the latest technology trends and updates to provide accurate and effective technical support.
Participate in ongoing training sessions to continuously improve technical knowledge and customer service skills.
Adhere to all company policies and procedures, including data security and privacy guidelines, while handling customer information.
Requirements:
Major in Computer Science or Information Technology.
Proficient in Windows installation and debugging; familiar with basic network knowledge, including TCP/IP, DHCP, LDAP, and DNS.
Proficient in both spoken and written Mandarin and English, plusverbal Cantonese proficiencyis necessary.
Excellent communication skills, strong service awareness, a good team player, and able to handle stress effectively.
Positive work attitude, sense of responsibility, and strong professional ethics.
Fast learner with the ability to quickly understand the company's products and services.
Able to work shifts, including three night shifts (23:00 - 07:00) and two day shifts (07:00 - 15:30).
Candidates with relevant experience and strong oral skills (knowledge of other dialects) will be given priority.#J-18808-Ljbffr