Technical Support Specialist

Job Responsibilities
Provide L1 support to our client on a 24/7 rotation basis.
Web Application troubleshooting and resolving technical issues in a timely manner based on severities.
Ensure maximum availability and minimal disruption to business continuity in order to meet all agreed targets, SLAs, and metrics.
Ensure that all defects dealt with are according to incident management best practices.
Maintain accurate logs of faults with resolution and contact details.
Monitor system operations and provide initial diagnosis of error, following escalation processes if required.
Job Requirements
Candidate must possess at least SPM or equivalent.
At least 1 year of working experience in a related field.
Preferably Junior Executive specializing in IT/Computer-Network/System/Database admin or equivalent.
ITIL or professional certification is an added advantage.
24/7 shift coverage with rotating workdays.
Proficient in Mandarin and English as this role requires liaising with Mandarin-speaking clients from China.
Job Benefits
Teambuilding
Training Provided
Annual Performance Bonus#J-18808-Ljbffr