Job Overview:
The Technology Specialist is responsible for applying existing knowledge and experience in the Technology discipline to support routine assignments.
They will use best practices and knowledge of internal or external issues to improve products or services in the Technology discipline.
Essential Qualifications and Education:
Ideal candidate will have updated understanding of IT operations requirements on resolving hardware/software/mobile and related IT infrastructure issues.
Must have knowledge of IT Infrastructure, Windows Admins, Data Center management.
Must be able to resolve issues within the same day.
Ability to guide the IT team and own resolution of KL issues.
Hands-on experience in IT operations in a similar industry with minimum 5 years.
Technically competent and must have the ability to pick up on new technologies immediately / Fast learner.
Demonstrated ability to perform change management in a similar field.
Strong teamwork and interpersonal skills at all management levels.
Key Tasks and Responsibilities:
Installing, configuring, documenting and maintaining PCs and other end user equipment.
Forecasting and maintaining IT equipment adequacy.
Establishing and controlling security levels and systems access.
Planning, implementing and coordinating systems maintenance and backup.
Analyzing the teams' workload and activity to drive efficiency and focus towards TTRs, SLAs and KPIs.
Providing training and support for the end user community.
IT Operations support for Senior business leadership team, acting as an interface between local management and other IT functions.
Ensuring that all departmental policies and procedures are followed.
Leading and managing the team, including hiring, mentoring, and professional development.
Working with senior management during the budgeting, cost control and reporting process.
Planning and coordinating operational activities within the organization such as meetings, events, or conferences.
Creating long-term and short-term strategic plans for the KL office to address issues and develop a program of continuing improvement for the organization.
Maintaining communication with functional managers to ensure issues are resolved.
Generating reports for management regarding service availability, uptime, and adherence to standard operating procedures and SLAs.
Continual service improvement through best practices and new and innovative technologies.
Developing and maintaining relationships with vendors and suppliers.#J-18808-Ljbffr