The Telemarketing Manager will manage and grow the telemarketing team whose goal is to generate revenue by developing opportunities for Telemarketing and Digital Sales teams.
The manager's responsibilities include:
Train, manage and grow the internal tele-sales team to perform and focus on outbound calls by leading and coaching them to perform their best.
Plan for hiring and onboarding new telemarketers.
Work closely with Sales and other members of the leadership team to improve opportunity management and qualification processes.
Coaching and mentoring the team in order to achieve personal and team sales.
Create opportunities and implement tele-sales strategies for the tele-sales team to promote our platform's products and monitor tele-sales team performance.
Set sales targets, develop monthly KPIs for the tele-sales team, monitor individual performance, lead and achieve personal sales targets as well as team sales targets.
Lead and attend to customer's enquiries on products and services, manage and resolve escalated customer's complaints and provide a high standard of service to all customers.
Establish metrics and help the team improve by understanding their performance.
Collaborate with Sales Managers to establish sales goals and discuss tele-sales strategies.
Compile, analyze and present sales reports and suggest areas for improvement in overall sales strategies and performance.
Requirements:
A minimum of Bachelor's Degree in Advertising /Branding/Marketing/Mass Communications/Public Relations or equivalent.
Master's Degree preferred.
At least 3-5 years of experience in telemarketing/public relations and team leading experience preferably in the Education industry, particularly in International School will be an added advantage.
Fluent in English and Mandarin is an advantage.
Excellent communication and interpersonal skills.
Confident, self-motivated and commission/target driven.
Cool-tempered and good in rejection handling.
Outbound call center management experience is strongly preferred.
Outstanding negotiation skills with the ability to resolve issues and address complaints.
Self-competent in assessing customer needs and identifying sales opportunities.
Possess a service-oriented customer service mindset with excellent telephone etiquette.
Independent and self-motivated.#J-18808-Ljbffr