Telemarketing Team Leader

Details of the offer

Job Responsibilities:Build, lead and guide theMandarin Speaking Telemarketer teamtowards achieving set targets and goals.
Coach new hire FTEs on their overall training and nesting performance.
Assess new hire performance during nesting and mitigate with appropriate actions when necessary.
Work with the Training Supervisor on needed adjustments in the Training Curriculum.
Assist in creating and developing training materials when necessary.
Monitor, organize, and coach the team on a day-to-day basis, including call listening (in Mandarin/Dialect).
Handle escalated calls, complaints, questions, and queries as necessary.
Document reports on each team member's performance and targets.
Submit monthly scorecards for incentive purposes to the Telemarketing Manager.
Requirements:
Experience in a leadership capacity in a contact center, training delivery, with proven facilitation skills both in person and remotely.
Management experience in a related field, with proven coaching skills and a successful track record to exceed key performance metrics.
Ability to handle/diffuse difficult or irate FTEs effectively, set expectations, and deliver information positively.
Respond effectively under stressful situations.
Working experience in telesales/telemarketing or any sales position, preferably with banking products.
Well-versed in loan products.
Good knowledge of loan refinancing processes would be an added advantage.
Excellent leadership skills.
Good decision-making and problem-solving skills.
Ability to lead and coach the team.
Others:
Basic + Language Allowance (Mandarin) + Team Commission.
EPF, SOCSO, EIS contribution.
Insurance coverage, birthday leave.
Occasional events.
Application Questions:
Which of the following statements best describes your right to work in Malaysia?
What's your expected monthly basic salary?
Which of the following types of qualifications do you have?
How many years of experience do you have as a Telemarketing Team Leader?
Have you worked in a call center before?
Which of the following languages are you fluent in?
How much notice are you required to give your current employer?
How many years of experience do you have as a Sales Trainer?
About IBPO Group Berhad:
IBPO Group Berhad is a fusion financial company that provides holistic personalized financial solutions to help clients achieve their financial aspirations and live a better life.
Incorporated in 2012, IBPO Group became a public limited company in 2020.
We deliver bespoke financial consultancy services with our cutting-edge Fusion Financial System, a financial technology ("fintech") system powered by Artificial Intelligence ("AI") that was developed through extensive in-house IT research and development.
Our financial programs include I-Refinancing, I-Console Plus, I-Exclusive, and Housing Value Investment.
To learn more, visitwww.ibpo.com.my .#J-18808-Ljbffr


Nominal Salary: To be agreed

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