Full time
To be responsible for smooth handling of incoming and outgoing calls
To answer all in-coming and out-going calls in a professional manner and to practice Standard Answering Phrase
To assist patients, make appointments through Arcus (hospital information system)
Handle irate callers professionally and courteously by helping them to resolve their issues or redirecting the calls to the correct person or department
Any other adhoc jobs may be assigned from time to time
Job Requirement:
Possess at least SPM certification
Minimum 1 year experience
Telecommunication background is an added advantage
Good command in English
Able to work 6 days a week including weekends/PH
MUST be willing to work on a shift schedule basis (3-shifts) / Public Holidays / Weekends
Benefits:
Contractual bonus and Performance bonus
Medical, Dental and Optical benefits
Rewards and recognition: Long Service Award
Discount rate with other Sunway Business Units (i.e. Theme Park, Hospitality, Education, Property, Medical, Retail, Food & Beverages)
Open communication. Young, energetic and fun working environment
Your application will include the following questions:
What's your expected monthly basic salary?
How many years' experience do you have as a Telephone Consultant?
Do you have customer service experience?
Which of the following languages are you fluent in?
Have you worked in a call centre before?
Are you available to work outside your usual hours when required? (e.g., weekends, evenings, public holidays)
Are you available for shift work?
Do you have management experience in the healthcare services industry?
Sunway Healthcare is part of the Sunway Group, one of Malaysia's largest conglomerates with core interests in property, construction, education, and healthcare. The group currently runs Sunway Medical Centre, which is one of the largest private tertiary hospitals in the region with 636 beds and is accredited with the Australian Council on Healthcare Standards (ACHS). The group is also building 5 more hospitals in different cities in Malaysia which will complete in stages over the next four years.#J-18808-Ljbffr