locations Malaysia > Selangor : Imazium, No.
8, Jalan SS 21/37
time type Full time
posted on Posted 2 Days Ago
job requisition id 31106162
JOB DESCRIPTION:Primary Job Function
A professional technical position within the Abbott IT Infrastructure Services team, responsible for voice telecommunications infrastructure, applications, and services.
This individual will assist with design, implementation, support, and manage complex unified communications systems, services, and solutions across multiple technology providers (Avaya, Cisco) and cloud providers (Five9).
Core Job Responsibilities
Assist with design, installation, and configuration of logical and physical contact center voice systems and services to meet the functional objectives of the business.
Design, implement and support onsite and remote contact center infrastructure in a primarily Avaya and Cisco environment - Dial plans, PBX, gateways, Avaya communications manager, Avaya Session Manager, and Cisco integrated systems and software.
Collaborate with Abbott business units and stakeholders to analyze and translate business requirements into engineering design and technical specifications to support telecommunications needs.
Provide technical guidance regarding technology and proposed upgrades to equipment and conduct technical feasibility studies to benefit Abbott.
Proactively identify and resolve issues within the voice and Telecom environment.
Contribute to Vendor Management of partners and managed service providers.
Participate in on-call rotation.
Skill, Education, Experience
Bachelor's Degree preferred in a technology or management discipline.
Ability to prioritize and manage multiple projects simultaneously while adhering to deadlines.
Demonstrates a strong customer-centric approach and excellent communication skills.
2+ years of experience with Cisco and/or Cloud contact center technology (Five9 preferred), voice systems, and voice networks.
Hands-on experience with Avaya, Cisco and/or contact center platform (Five9 preferred) and integrations with contact center business tools and applications (WFM, IVR, etc.).
Hands-on experience with Cisco UCS platform, Cisco IOS gateways, Cisco Unified Communications Manager, Cisco Contact Center Express and/or Cloud contact center experience (Five9 preferred).
Experience working with SIP (Trunking, Protocols, and communication methods).
Demonstrated experience with local and long-distance carrier circuits, configuration and routing, including management of toll-free and DID numbers.
Working knowledge of Basic Cisco IP networking and QOS as it applies to voice and contact center applications.
Contact Center Phone Configuration, tracing call routes & Support Tools.
Strong documentation skills.
Ability to manage and prioritize complex, changing workloads in a challenging technical environment.
Capacity to quickly absorb new concepts and technologies and apply that knowledge to current efforts and plans, especially cloud-based solutions provided by external partners and suppliers.
The base pay for this position isN/A
In specific locations, the pay range may vary from the range posted.
JOB FAMILY:IT Operations
DIVISION:BTS Business Technology Services
LOCATION:Malaysia > Selangor : Imazium, No.
8, Jalan SS 21/37
ADDITIONAL LOCATIONS:WORK SHIFT:Standard
TRAVEL:Not specified
MEDICAL SURVEILLANCE:Not Applicable
SIGNIFICANT WORK ACTIVITIES:Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day)
About UsAbbottis about the power of health.
For more than 135 years,Abbotthas been helping people reach their potential — because better health allows people and communities to achieve more.
With a diverse, global network serving customers in more than 160 countries, we create new solutions — across the spectrum of health, around the world, for all stages of life.
Whether it's next-generation diagnostics, life-changing devices, science-based nutrition, or novel reformulations, we are advancing some of the most innovative and revolutionary technologies in healthcare, helping people live their best lives through better health.
The people ofAbbottcome to work each day with relentless energy, enthusiasm and a promise to enhance the health and well-being of millions of people.
They push the boundaries to help manage and treat some of life's greatest health challenges.
We invite you to explore opportunities atAbbott , to see if your talents and career aspirations may fit with our openings.
An equal opportunity employer,Abbottwelcomes and encourages diversity in our workforce.#J-18808-Ljbffr