BENEFITS:
?BASIC SALARY RM3000 + NIGHT SHIFT UP TO RM 300 + KPI UP TO RM 200 ALLOWANCE
?EPF, SOCSO
?12 DAYS OF ANNUAL LEAVE AND 14 DAYS OF MEDICAL LEAVE
?WILL PROVIDE 1 MONTH OF PAID TRAINING
?A SUPPORTIVE AND COLLABORATIVE WORK ENVIRONMENT.
?NEARBY LRT STATION ARA DAMANSARA ( 5 TO 10 MINUTES OF WALKING DISTANCE)
REQUIREMENTS:
?SPM AND ABOVE IS ENCOURAGED TO APPLY.
?FLUENT IN MANDARIN ( SPEAK AND TYPE)
?BASIC ENGLISH REQUIRED
?WILLING TO WORK ON ROTATIONAL SHIFT ( 5 DAYS WORKS AND 2 DAYS OFF)
?WORKING HOURS: 8 AM UNTIL 9 PM (9 HOUR PER SHIFT AND 1 HOUR BREAKS )
?ABLE TO PHYSICAL WORK IN THE OFFICE AT PETALING JAYA
?AVAILABLE TO START WORK BY OCT 2024
RESPONSIBILITIES:
?ADDRESS INQUIRIES VIA INBOUND CALL, EMAIL, OR CHAT, PROVIDING ACCURATE INFORMATION ON PRODUCTS AND SERVICES.
?TROUBLESHOOT AND RESOLVE CUSTOMER ISSUES EFFICIENTLY, ESCALATING COMPLEX CASES WHEN NECESSARY.
?HELP MANAGE CUSTOMER ACCOUNTS, PROCESS PAYMENTS, AND HANDLE UPDATES OR TECHNICAL SUPPORT NEEDS.
?RECOMMEND SERVICES AND PRODUCTS THAT ALIGN WITH CUSTOMER NEEDS, SUPPORTING SALES GOALS.
?LOG INTERACTIONS AND RESOLUTIONS IN THE SYSTEM FOR TRACKING, ANALYSIS, AND FUTURE IMPROVEMENT.
ABOUT COMPANY
?A LEADING GLOBAL PROVIDER OF TECHNOLOGY-ENABLED BUSINESS PROCESS OUTSOURCING SOLUTIONS. THE COMPANY PROVIDES OMNI-CHANNEL CUSTOMER EXPERIENCE MANAGEMENT, BACK OFFICE AND TECHNOLOGY SERVICES TO CORPORATIONS AROUND THE WORLD ACROSS A RANGE OF INDUSTRIES.
?OUR CLIENT IS A LEADING LOW-COST AIRLINE BASED IN MALAYSIA, KNOWN FOR MAKING AIR TRAVEL AFFORDABLE ACROSS ASIA. FOUNDED IN 1993, IT OPERATES OVER 165 DESTINATIONS WITH A FOCUS ON BUDGET-FRIENDLY, NO-FRILLS SERVICE. THE AIRLINE HAS VARIOUS REGIONAL SUBSIDIARIES AND ALSO VENTURES INTO DIGITAL SERVICES LIKE E-COMMERCE AND FINTECH. ITS BUSINESS MODEL IS CENTERED AROUND COST EFFICIENCY, DIRECT ONLINE TICKET SALES, AND A STANDARDIZED FLEET.