**Responsibilities**:Join us and be a part of this exciting opportunity!Our purpose is to create the greatest positive impact in our country and ecosystem by enabling commerce, empowered by technology!We are a Tech company - Technology is the driver, e-commerce is the outcome. We were established in 2010 to provide a seamless e-commerce experience to our customers and SMEs. In ten years, we became the largest e-commerce company in Turkey, as well as one of the leading global platforms. Trendyol is the 1st Turkish company to achieve the decacorn status and the most valuable private internet company in the EMEA region.We will continue to grow with Trendyol Tech; one of the leading R&D centers, our last-mile delivery solution (Trendyol Express), instant grocery and food delivery through its own courier network (Trendyol Go), digital wallet, consumer-to-consumer channel (Dolap) and many other services. We are scaling fast and profitably, expanding into international markets.Our culture is at the core of everything we do. Focused on results, keeping our customers first, we always work for better and always test, iterate and improve. We learn from our mistakes, direct and open feedback is at the core of our culture. If you want to learn, grow and deliver; are result-oriented, love teamwork, appreciate open communication, learning and iteration, and make decisions with data, Come, join our tribe!**YOUR PROFILE**- Bachelor's degree from reputable universities (engineering, business administration, economy etc.)- +7 years of relevant working experience in Operations in e-commerce or retail sectors- Proven experience as an Operations manager in onboarding, training and managing Operations team and/ or suppliers- Experienced in customer experience, process development, digital channels and project management- Customer-driven and analytical mindset with a desire and ability to identify and resolve customer problems- Ability to lead and collaborate with cross-functional teams- Exceptional communication, persuasion and team working skills- Able to work within a dynamic and fast-paced environment- Excellent verbal, written and presentation skills in English**YOUR CHALLENGE**- Lead 'Value Added Services' Operations (e.g., furniture assembly, electronic refurbishment, tire replacement and many more) for Trendyol ecosystem through designing operational processes, onboarding independent contractors and partners, managing operations- Design and launch new services, products- Drive operational excellence in operations, investigate root cause of customer experience shortfalls, initiate and manage projects to improve end to end customer journey in 'Value Added Services'- Source, onboard, retain business partners or independent contractors / suppliers by service- Build and optimize scalable processes to serve all Trendyol ecosystem across country- Lead operational processes of a standalone platform for connecting local service providers (e.g., home improvement, handyman, moving) with customers. Similar global examples are Thumbtack, Angi, Taskrabbit. Operational processes include ensuring onboarding qualified service providers into the platform, reviewing service providers' overall quality and keep qualified service providers in the platform- Scale-up & Manage & develop operations teams, acquire & retain talent- Explore and define priorities for the team, set timeline and oversee all operations processes / Operations team**WHAT'S IN IT FOR YOU?**- Opportunity to take responsibility from day one, improve your skills and learn continuously.- Open communication, teamwork and strong company culture.- Strong focus on talent, not titles!- Chance to shape the future of e-commerce and experience agility at its best!- Being part of our cross-functional, diverse and dynamic team.The personal data you submit will be processed in accordance with our.-Benefits
