Help Desk & IT Support (Information & Communication Technology)
Full time
We are now looking forVeeam Backup for Linux Engineer .
Your tasks will include:
Performing troubleshooting and analysis, including log file investigation;
Acting as a technical focal point in relationships to fellow IT Professionals;
Taking ownership of the customer problem or issue from the beginning of a support case through resolution, troubleshooting on our end (in Veeam) as well as in 3rd party components from Microsoft and Vmware, checking if the issue is known or unknown if it's a defect if it's caused by misconfiguration, correcting it as break/fix scenario and educating the customer by explaining for the process and interaction works;
Documenting of all customer interactions accurately and within SLA in our CRM tool.
What we expect from you:
Fluent English (reading/writing/speaking)
System administration skills
Strong TCP/IP knowledge
Strong knowledge of Linux-based OS (booting, initialization systems, package management, kernel modules management, process management, OS monitoring, storage management, filesystems, networking, tools)
Experience in installing, configuring, and maintaining services on Linux-based OS
Familiarity with Nutanix AHV hypervisor and related technologies (Prism interface, REST API explorer, aCLI, nCLI, ADFS concepts, KVM technology, NCC). Experience with VMware, Hyper-V will be a plus.
Familiarity with Oracle database concepts (11g, 12c, and 18c, Windows and Linux implementations)
Familiarity with Oracle RMAN tool and ability to use this tool for database backup and recovery
Familiarity with Oracle RAC (Real Application Cluster) concepts
Familiarity with SAP HANA database concepts
Familiarity with the fundamentals of scripting languages (bash, Python)
Familiarity with security concepts (firewalls, access control (SELinux, AppArmor))
Experience with UNIX (BSD, AIX, Solaris, HP-UX) will be a plus
Analytical and problem-solving skills
Ability to quickly learn, understand and explain technical information
Ability and desire to take ownership of client issues through resolution
Excellent time management skills
Ability to work in a fast-paced environment
We offer:
Family Medical Insurance
Annual flexible spending allowance for health and well-being
Life insurance
Personal accident insurance
Employee Assistance Program
A comprehensive leave package, including parental leave
Meal Benefit Pass
Veeam Care Days – additional 24 hours for your volunteering activities
Professional training and education, including courses and workshops, internal meetups, and unlimited access to our online learning platforms (Percipio, Athena, O'Reilly) and mentoring through our MentorLab program
Transportation Allowance
Please note:If the applicant is permanently located outside of Malaysia, Veeam reserves the right to decline the application.
Veeam Software is an equal opportunity employer and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. All your information will be kept confidential.
Please note that any personal data collected from you during the recruitment process will be processed in accordance with our Recruiting Privacy Notice.
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