Vice President, Client Onboarding (Korean Speaking)
AtCiti , we connect millions of people across hundreds of cities and countries every day. We've been doing this for more than 200 years through our unparalleled global network, providing a broad range of financial services and products to our clients.Citi'sTreasury and Trade Solutions (TTS)provides global solutions that can help clients drive their business forward while investing in innovation to bring new solutions to life.We're currently looking for a high caliber professional to join our team asVice President, Client Onboarding - Korean Speaking(Internal Job Title: Client Onboarding Lead Analyst - C13) based in KL, Malaysia.In this role, you are expected to:Lead the implementation of complex deals in line with project management methodology and have end-to-end management of dedicated client deal portfolio enhancing the client onboarding experience.Oversee all client onboarding activity end-to-end (including standard, low complexity, and complex deals).Manage and coordinate the work involved in a complex deal working with partners including Sales, Product, Technology, Client Operations, Marketing, Risk and Controls, Legal and other teams.Serve as single point of contact for the client and internal functional partners, responsible for the coordination and successful end-to-end delivery of projects.Develop and maintain a customized project plan tailored to client's requirements, outlining deliverables, milestones, critical path items, and actions.Establish appropriate governance model to deliver client requirements ensuring strict adherence to defined quality standards and practices.Continuously reduce implementation cycle time, minimize deal slippage and associated revenue conversion lead time.Effectively manage client relationships and ultimately act as trusted advisor for dedicated client portfolio.Lead meetings and coordinate activities of the cross-organizational implementation teams.Chair the Board and Steering Committee meetings with all cross-functional team leads.Maintain solid relationships with key client and internal stakeholders.Partner with the client to escalate and manage critical issues to resolution.Manage regular client communication for portfolio of projects and serve as escalation point for key client and internal stakeholders.Effectively maintain and communicate MIS and project metrics.Manage project scope and apply the change control process.Lead testing and solution validation efforts to ensure the solution meets the client's expectations.Ensure effective transition from project to production.Responsible for supporting the preparation of Request for Proposal responses.Identify opportunities for process improvements and contribute to department initiatives.Appropriately assess risk when business decisions are made, demonstrating consideration for the firm's reputation and compliance.As a successful candidate, you would ideally have the following skills and exposure:8-15 years of experience.Korean Language proficiency is a must.Bachelor's/University degree or equivalent experience.Wide organizational knowledge and cross-functional teamwork experience.Communication and presentation skills to command senior client and internal stakeholder meetings.Excellent Leadership skills and ability to promote team building.Ability to analyze and solve complex problems.Self-starter with initiative in driving projects forward.Excellent organizational and planning skills.Excellent written and verbal communication skills.Excellent customer interaction and management skills.Negotiation and decision-making/problem-solving skills.Ability to work under high-volume workload and prioritize effectively.Ability to effectively manage and navigate through multi-faceted disciplines.Project Management Certification by a reputable organization is preferential.Education:Bachelor's/University degree or equivalent experience.Working at Citi is more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you'll have the opportunity to grow your career, give back to your community, and make a real impact.Take the next step in your career, apply for this role at Citi today!Job Family Group:Customer ServiceJob Family:Institutional Client OnboardingTime Type:Full timeCiti is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.Citigroup Inc. and its subsidiaries invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity reviewAccessibility at Citi .Click here to learn more about careers at Citi.#J-18808-Ljbffr