W Cafe Outlet Manager

W Cafe Outlet Manager (WOM!) is the first level of management at W Cafe and forms the foundation for future managerial progression. In this role, you will be leading a team of passionate W Cafe Crew(s) to deliver top class customer service while delivering quality food & beverage. Some of your responsibilities include:
Customer Service: 
Ensure W Cafe Crew treat customer in polite manner & upsell as appropriateResponding & managing customer complaints Inventory: 
Ensuring sufficient stock for day to day operation via planning & ordering from business partnersLead the team to arrange monthly stock count with the crew Ops Standard 
Ensuring cleanliness of the work area by ensuring daily/weekly cleaning completedCommunicate with district manager to resolve sales/operational issues People Management: 
Schedule team's timetable fairly & optimally while dedicating work among team members according to workstationsHelp reportee succeed by managing and training and providing them with feedback Operations Basic: 
Ensuring baking and food production according to schedule and quality Ensure complete pastry/ sandwich display Ensure team understand Product KnowledgeKeeps equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs. Finance: 
Able to ensure proper opening, closing, shift handover among crews while proper management of petty cash flow & outlet cash bank in Marketing: 
Co-ordinating with the Headquarters on promotional events and other marketing related events HSSE: 
Maintains safe and healthy work environment by following organization standards and sanitation regulations