Warranty Executive (Automotive)

Job Responsibilities:
Ensure no warranty debtors age over 60 days, with timely submission of R20 reports and tracking to maintain zero outstanding payments or appeal cases.Warranty claims must be processed per the latest MBM manual, with monthly audits to ensure compliance across outlets and no claims aging over 20 days unless in progress.VEGA claims should be monitored to avoid transmission delays, and outlets are expected to comply with ARS activities for defective parts.All outlets must pass MBM audits, with quarterly internal audits conducted and corrective actions monitored to keep charge-back or rejection rates under 1%.Prepare monthly audit reports, monitor service measures, and implement three standardization initiatives for warranty claims processing across outlets each month.Maintain effective communication with MBM, ensure 100% compliance with their initiatives, and monitor processors' KPIs, discipline, and attendance, while being open to additional tasks assigned by management. Job Requirements: 
At least 2 years of administrative experience.Able to manage multiple tasks independently.Holds an SPM or Diploma in any discipline.Proficient in Microsoft applications (Excel, Word, PowerPoint).Fluent in English and Bahasa Malaysia, both written and spoken.Reliable, service-oriented, team player with strong integrity and confidentiality.