Web Chat Assistant - Work From Home

Job Description:

IOI Corporation Berhad is seeking a motivated and adaptable Web Chat Assistant to join our team. This is a part-time, work-from-home position based in George Town, Penang, MY. The ideal candidate will have at least 3 years of experience in a similar role and possess a passion for providing excellent customer service.

Responsibilities:
- Respond to customer inquiries and provide support via web chat
- Assist customers with product information, order status, and troubleshooting
- Escalate complex issues to the appropriate department
- Maintain accurate records of customer interactions
- Collaborate with team members to improve processes and customer satisfaction
- Stay up-to-date on product knowledge and company policies

Requirements:
- 3 years of experience in a customer service or web chat role
- Strong communication skills and the ability to multitask
- Adaptable and able to work in a fast-paced environment
- Passionate about providing exceptional customer service
- Strong planning and analysis skills
- Ability to work independently and as part of a team

Benefits:
- Retirement plan
- Life insurance
- Vision insurance

Working Environment:
At IOI Corporation Berhad, we value our employees and recognize and reward based on performance and merit. We provide a supportive and inclusive working environment where employees can thrive and grow in their careers.

Deadline to Apply: September 16, 2024

Equal Opportunity Statement:
IOI Corporation Berhad is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.