**Job Title:** Web Chat Associate - Work from Home
**Company:** Genting Group
**Location:** Kuala Lumpur, Kuala Lumpur, MY
**Job Type:** Part-Time
**Seniority:** Entry Level
**Years of Experience:** 0
**About Genting Group:**
Genting Group is a global company known for providing exceptional experiences across various sectors, including leisure, entertainment, hospitality, and more. Our mission is to create a world where every customer enjoys a seamless experience with our innovative technologies and services. Join us on this exciting journey!
**Job Summary:**
As a Web Chat Associate, you will play a vital role in providing exceptional customer service and support through online chat channels. This part-time position offers the freedom of remote work while presenting an opportunity for individuals looking to begin their career in a dynamic and evolving environment. You will need to be independent and resourceful in resolving customer inquiries, all while embodying the values that Genting Group champions: exploration, growth, and customer satisfaction.
**Key Responsibilities:**
- Respond to customer inquiries via live chat in a timely, accurate, and friendly manner.
- Understand customer needs and provide relevant information, assisting them with booking queries, service questions, and general inquiries.
- Enhance customer satisfaction by providing exceptional support and resolving issues effectively, following up as necessary.
- Research and gather information on company products and services to keep personal knowledge up to date, ensuring accurate responses to customer questions.
- Collaborate with team members and other departments to address customer issues and share feedback aimed at enhancing service quality.
- Document customer interactions and maintain records accurately in our CRM system.
- Monitor chat performance metrics and work towards achieving key performance indicators (KPIs) set by the management.
- Participate in ongoing training and development opportunities to enhance customer engagement skills and product knowledge.
**Requirements:**
- High school diploma or equivalent; higher educational qualifications (e.g., diploma or degree) in related fields is a plus.
- Demonstrated ability to work independently while being resourceful in troubleshooting inquiries.
- Exceptional written communication skills to convey information clearly and effectively in a chat format.
- Basic knowledge of web chat software and customer relationship management (CRM) systems is preferred but not required.
- Strong research skills to find accurate information and address customer questions effectively.
- Ability to think strategically and plan responses that align with customer needs and company policies.
- A friendly and positive attitude that contributes to a supportive team environment.
- Availability to work flexible hours, including evenings, weekends, and public holidays as needed.
**Personality Traits:**
- Independent: You can work autonomously and manage your time effectively, ensuring customer queries are promptly addressed without constant supervision.
- Resourceful: You actively seek solutions and innovative ways to resolve customer issues and enhance user experiences.
**Benefits:**
- Enjoy the flexibility of remote work, allowing you to balance work and personal life effectively.
- Gym membership included to promote healthy living.
- Travel & spending expenses to further enhance your engagement with the role.
**Working Environment:**
At Genting Group, we encourage a spirit of exploration and taking calculated risks for growth. Your contributions to creating a satisfying customer experience while embracing innovation and adaptability are highly valued. Join us in fostering a collaborative virtual environment that promotes continuous improvement and personal development.
**Deadline to Apply:** October 14, 2024
**Equal Opportunity Statement:**
Genting Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applications from qualified candidates regardless of race, sex, disability, or any other status.
If you want to embark on an exciting career that embraces growth and innovation, we look forward to receiving your application!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
