**Job Title:** Web Chat Officer
**Company:** QSR Brands
**Location:** Johor Bahru, Johor, MY
**Job Type:** Full-time
**Seniority:** Entry Level
**Years of Experience:** 0
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### Job Description
QSR Brands is seeking a highly motivated and enthusiastic **Web Chat Officer** to join our team in Johor Bahru. This is an entry-level position ideal for individuals who are eager to kickstart their careers in customer service within the fast-paced food industry. As a Web Chat Officer, you will play a vital role in providing stellar customer support through online chat platforms, ensuring that our customers receive timely and accurate assistance.
### Responsibilities
- **Customer Communication:**
- Engage with customers effectively via web chat to address inquiries, provide information about products and services, and assist with orders and issues.
- Maintain a polite, empathetic, and professional tone in all communications.
- **Problem Resolution:**
- Identify and resolve customer issues promptly by navigating available resources and collaborating with team members as needed.
- Escalate complex issues to appropriate departments when necessary.
- **Information Management:**
- Document customer interactions accurately in our CRM system, ensuring all information is up-to-date and accessible for future reference.
- Continuously update customer knowledge by staying informed about company products, promotions, and policy changes.
- **Performance Monitoring:**
- Meet daily targets for customer interactions, response times, and customer satisfaction metrics.
- Participate in regular training sessions and team meetings to enhance skills and improve service quality.
- **Cross-Functional Collaboration:**
- Work closely with other departments (e.g., marketing, operations) to facilitate seamless communication and service delivery.
- Provide feedback on frequently asked questions and customer concerns to help improve service processes.
- **Adaptability and Growth:**
- Stay current with the latest trends in web chat technology and customer service practices.
- Be open to feedback and actively seek opportunities for personal and professional development.
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### Requirements
- **Education:**
- High school diploma or equivalent required; further education or certifications in customer service, communications, or related fields is a plus.
- **Experience:**
- No prior experience is required; however, any experience in customer service or retail is beneficial.
- **Technical Skills:**
- Basic proficiency in computer applications and familiarity with CRM software.
- Comfortable navigating online platforms and multitasking effectively.
- **Personality Traits:**
- Independent and self-motivated with a proactive approach to problem-solving.
- Adaptable and open to change in a dynamic work environment.
- **Soft Skills:**
- Strong cooperation and teamwork abilities; able to work collaboratively with others.
- Excellent presentation and communication skills, both written and verbal.
- Ability to handle high-pressure situations and maintain a positive demeanor while managing multiple tasks.
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### Benefits
- **Gym Membership:** Enjoy a complimentary gym membership to support your health and wellness.
- **Travel and Spending Expenses:** Flexible travel and spending allowances for work-related activities.
- **Medical Coverage:** Comprehensive medical insurance plan to ensure your health and well-being.
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### Working Environment
At QSR Brands, you will thrive in an energetic and rapidly evolving work setting, where innovation and creativity are celebrated. You will be part of a team that values collaboration, efficiency, and customer satisfaction.
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### Application Deadline
Please submit your application by **October 29, 2024**.
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### Equal Opportunity Statement
QSR Brands is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from individuals of all backgrounds and experiences.
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If you are ready to kickstart your career and make a difference in customer service, we encourage you to apply for the Web Chat Officer position today!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.