Improve customer's experience in a manner where they are consistence throughout the organization and continuously improving.Provide assistance to application matters such as commissioning of equipment sold/marketed by the department.Collaborate closely with the technical service team on any customers requirements for technical support or warranty support.
To clearly inform, update, communicate and coordinate with technical service teams to ensure efficient product installation and services.Discuss the issues faced externally or internally and provide suggestion / solution for improvementTo feedback key win and lose and discuss with manager on strategies to win the following sales.To participate in all training activities (local or overseas) provided by the company or the company's vendors.Prepare and report weekly update on detail funnel, activities and sales/work status to Department Manager.To participate in all initiatives and activities including but not limited to marketing, seminars and roadshows undertaken by the department and company.Follow through on product delivery and installation process and ensure customers expectations are met.To assist the company on collection of outstanding invoices.Assist to mentor new account manager when needed.Ensure compliance to related regulatory procedures applicable to the company at all timesAbide to all company's policies and procedures.EducationUniversity Degree in Science.Experience2+ years of relevant working experience in a similiar industry.Knowledge, Skills, AbilitiesAbility to deal effectively with customersExcellent interpersonal communication skillsBenefits:We offer competitive remuneration, annual incentive plan bonus scheme, healthcare, company pension, and a range of employee benefits!
Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects.
We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation.EEO/Reasonable Accommodation:Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other legally protected status.
We will ensure that individuals with disabilities are provided a reasonable accommodation to participate in the job application or interview process, to perform critical job functions, and to receive other benefits and privileges of employment.
