**Job Title:** Account Support Assistant
**Company:** UEM Sunrise Berhad
**Location:** George Town, Penang, MY
**Job Type:** Part-Time
**Seniority Level:** Associate
**Years of Experience Required:** 3
### Job Description:
UEM Sunrise Berhad is seeking a motivated and driven **Account Support Assistant** to join our dedicated team in George Town, Penang. As an associate-level position, this role involves providing essential support in account management, ensuring client satisfaction, and maintaining high standards of service delivery. The ideal candidate will bring a vibrant energy, a positive attitude, and proficiency in customer relationship management to help us uphold the highest standards of ethical conduct and integrity.
### Key Responsibilities:
- **Client Relationship Management:**
- Assist in developing and maintaining strong relationships with clients, addressing inquiries and concerns in a timely manner.
- Provide support during client onboarding processes, ensuring a smooth transition and ongoing satisfaction.
- **Account Administration:**
- Manage and update client records and databases accurately, ensuring all information is current and compliant with company policies.
- Generate and distribute reports for account performance and client engagement metrics to management.
- **Collaboration and Communication:**
- Work closely with the sales and marketing teams to gather relevant information and assist in client presentations, proposals, and negotiations.
- Facilitate communication between clients and internal teams, ensuring feedback is effectively relayed and addressed.
- **Problem Solving:**
- Identify and escalate client issues where necessary, providing solutions in a proactive manner to enhance client satisfaction.
- Analyze client needs and offer tailored recommendations that align with company services.
- **Sales Support:**
- Assist in coordinating sales activities, including scheduling meetings, preparing sales collateral, and managing client communication schedules.
- Contribute to the preparation of proposals and contracts, ensuring accuracy and compliance with company standards.
- **Quality Assurance:**
- Uphold company standards for customer service and quality, ensuring all communications and transactions reflect positively on the UEM Sunrise brand.
- Participate in training programs to enhance product knowledge and service delivery methods.
### Requirements:
- **Educational Background:**
- A diploma or degree in Business Administration, Marketing, or a related field is preferred.
- **Work Experience:**
- Minimum of 3 years of experience in account support, customer service, or a related field.
- **Personality Traits:**
- Driven: A self-starter who is motivated to meet and exceed targets.
- Energetic: A positive, enthusiastic approach to work that inspires others and enhances team morale.
- **Soft Skills:**
- Persuasion: Ability to influence others and achieve buy-in from clients and team members.
- People Management: Competence in managing diverse relationships and fostering a collaborative team environment.
- **Technical Skills:**
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and familiarity with CRM software.
- Basic accounting knowledge is an advantage.
### Benefits:
- Employee discounts on services and products.
- Vision insurance for employee coverage.
- Profit sharing opportunities based on company performance.
### Working Environment:
At UEM Sunrise Berhad, we emphasize the importance of ethical conduct and integrity in all aspects of our work. We strive to cultivate a respectful, inclusive, and high-performing environment where every employee can thrive and contribute positively to our mission.
### Application Deadline:
To apply for this position, please submit your resume and cover letter by **September 19, 2024**.
### Equal Opportunity Statement:
UEM Sunrise Berhad is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are based on qualifications, merit, and business needs. We encourage applications from individuals of all backgrounds and experiences.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
