**Job Title: Account Support Assistant - Work from Home**
**Company: YTL Corporation Berhad**
**Location: George Town, Penang, MY**
**Job Type: Part-time**
**Seniority: Associate Level**
**Years of Experience: 4**
**Application Deadline: ******** **
**Company Overview**
YTL Corporation Berhad is a leading investment holding company with diverse business interests spanning various sectors, including utilities, construction, property development, and hospitality. Our company is committed to innovation, sustainability, and community engagement. As a dynamic organization, we are looking for passionate and resilient individuals who can thrive in a fast-paced, team-oriented environment.
**Position Summary**
As an Account Support Assistant, you will play a vital role in providing comprehensive support to our account management team. This part-time position is designed for individuals who are detail-oriented and capable of managing various administrative and operational tasks while delivering exceptional customer service. You will work closely with our clients and internal stakeholders to ensure smooth account processes and maintain high levels of client satisfaction.
**Key Responsibilities**
- **Client Interaction:** Serve as a primary point of contact for clients, addressing inquiries and resolving issues in a timely manner while ensuring consistent communication to cultivate strong client relationships.
- **Account Management Support:** Collaborate with the account management team to assist in the monitoring and management of accounts. This includes maintaining accurate account records, processing orders, and tracking service issues.
- **Data Analysis & Research:** Conduct thorough analysis and research to support account management efforts, identify trends, and provide meaningful insights to help improve services and client satisfaction.
- **Reporting & Documentation:** Prepare and maintain comprehensive records and documentation related to account activities, ensuring all information is up to date and easily accessible. Develop regular reports for account performance metrics to assist management in decision-making.
- **Problem Resolution:** Identify and troubleshoot issues affecting client accounts, offering resolutions based on established procedures, and escalating complex matters to senior team members when necessary.
- **Collaboration & Teamwork:** Participate in team meetings and contribute ideas that enhance our operational processes and improve service delivery, fostering a collaborative team environment.
- **Continual Improvement:** Stay abreast of industry trends, best practices, and new technologies that can enhance account support processes and contribute to the overall success of the organization.
**Requirements**
- **Education:** A bachelor's degree in Business Administration, Finance, or a related field is preferred.
- **Experience:** A minimum of 4 years of experience in an account support, customer service, or administrative role, preferably within a corporate environment.
- **Technical Skills:** Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and experience with customer relationship management (CRM) software.
- **Personality Traits:**
- *Passionate:* Must demonstrate genuine enthusiasm for customer service and account management.
- *Resilient:* Ability to cope with challenges and adapt to changing environments while maintaining a positive attitude.
- **Soft Skills:**
- Strong analytical skills with the ability to interpret data and generate actionable insights.
- Excellent research skills to gather information and support decision-making processes.
- Superior communication and interpersonal skills, both written and verbal, to effectively engage with clients and team members.
**Benefits**
- Joining Bonus
- Disability insurance
- Paid overtime
- Opportunity to work from home
- A dynamic and supportive workplace that values team collaboration and innovation.
**Working Environment**
Join a dynamic workplace that values teamwork, fosters innovation, and promotes shared success. We encourage creative thinking and recognize the contributions of every employee in achieving organizational goals.
**Equal Opportunity Statement**
YTL Corporation Berhad is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status.
**How to Apply**
If you are passionate, resilient, and eager to contribute to our dynamic team, we invite you to submit your application by the deadline of ******** . Please include your resume and a cover letter detailing your relevant experience and how you align with our values.
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We look forward to your application and hope to welcome you to our team soon!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
