**Job Title:** Account Support Officer - Remote Work
**Company:** Sunway Construction Group Berhad
**Location:** Johor Bahru, Johor, MY
**Job Type:** Part-time
**Seniority:** Entry Level
**Years of Experience:** 1
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**Job Description:**
Join our dynamic team at Sunway Construction Group Berhad as an Account Support Officer! This remote, part-time position is ideal for individuals looking to launch their careers in account management within the construction industry. As an essential part of our operations, you will support various account management processes, ensuring client satisfaction and effective communication.
**Key Responsibilities:**
- **Account Management:** Assist in managing client accounts, addressing queries and concerns, and maintaining ongoing communications to ensure high levels of client satisfaction.
- **Administrative Support:** Provide administrative assistance to account managers, including data entry, preparation of reports, and organizing client documentation and meetings.
- **Customer Interaction:** Serve as the first point of contact for clients; professionally handle inquiries via email, phone, or chat, and resolve issues promptly while escalating more complex matters to senior staff as necessary.
- **Project Coordination:** Collaborate with project teams to track project milestones and timelines, ensuring that projects meet deadlines; support the creation of project deliverables.
- **Reporting & Data Management:** Maintain accurate records of client interactions and transactions in the CRM system and assist in generating periodic reports to analyze account performance.
- **Team Collaboration:** Work closely with various departments, including sales, finance, and project management, to ensure seamless service delivery and effective information sharing.
- **Feedback Collection:** Gather client feedback post-transaction and communicate suggestions for service improvement to the management team.
- **Continuous Improvement:** Participate in training sessions and team meetings; contribute ideas that can enhance current processes or services offered.
**Requirements:**
- **Education:** A diploma or degree in business, management, or a related field is preferred.
- **Experience:** Minimum of 1 year of experience in a customer service, administrative, or account management role.
- **Technical Skills:** Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint), familiarity with CRM software, and basic understanding of project management tools like Trello or Asana.
- **Personality Traits:**
- **Resilient:** Ability to thrive in a fast-paced environment and effectively manage stress in challenging situations.
- **Driven:** Self-motivated with a clear desire to learn and grow within the industry.
- **Soft Skills:**
- Strong project management skills, with the ability to prioritize tasks effectively.
- Excellent people management skills to interact positively with internal teams and external clients.
**Benefits:**
- Comprehensive medical coverage to support your health and well-being.
- A gym membership to encourage a balanced, active lifestyle.
- Flexible remote work options to promote a work-life balance.
**Working Environment:**
At Sunway Construction, we foster a spirit of exploration and encourage our team members to take calculated risks for personal and professional growth. We believe that innovation comes from collaboration and creative thinking.
**Deadline to Apply:** September 19, 2024
**Equal Opportunity Statement:**
Sunway Construction Group Berhad is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, disability status, or any other characteristic protected by law.
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If you are enthusiastic about starting your career in account management and align with our values, we encourage you to apply and be a part of our forward-thinking team!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
