**Job Title:** Account Support Officer - Work from Home
**Company:** Eco World Development Group Berhad
**Location:** George Town, Penang, MY
**Job Type:** Part-Time
**Seniority:** Associate Level
**Years of Experience:** 2
### Job Description
Eco World Development Group Berhad is seeking a dedicated and detail-oriented **Account Support Officer** to join our dynamic team. This role is designed for applicants who thrive in a supportive capacity, offering superior customer service and managing various account-related responsibilities while working remotely from home.
### Responsibilities
As an Account Support Officer, you will play a vital role in ensuring client satisfaction and maintaining strong relationships with our customers. Your daily activities will include, but will not be limited to:
1. **Client Communication:**
- Handle incoming inquiries from clients regarding their accounts, ensuring timely and accurate responses.
- Develop and maintain positive relationships with clients through excellent communication and follow-up practices.
2. **Account Management:**
- Assist in the maintenance of client accounts, ensuring all account information is accurate and up-to-date.
- Monitor account performance and assess any issues that may arise, proactively addressing concerns to minimize client impact.
- Prepare and deliver regular account updates and reports to clients, ensuring transparency and clarity in communication.
3. **Data Management:**
- Utilize software tools to analyze account data, identify trends, and propose actionable insights for improvement.
- Maintain organized records of client interactions, transactions, and feedback in accordance with company policies.
4. **Collaboration with Teams:**
- Work closely with other departments to ensure a unified approach to client account management, contributing to team objectives.
- Participate in team meetings and contribute to strategic discussions regarding client management and support processes.
5. **Research and Development:**
- Conduct market research and analyze competitive activity to inform account strategy and optimization.
- Stay updated with industry trends and changes that could impact client accounts or require adaptative measures.
6. **Problem Resolution:**
- Serve as the primary point of contact for escalated client issues, employing problem-solving skills to resolve conflicts and discrepancies swiftly.
- Implement follow-up actions to ensure resolution satisfaction and reinforce client trust in the organization.
### Requirements
To be considered for the Account Support Officer position, candidates must meet the following qualifications:
- **Education:** A bachelor's degree in Business Administration, Marketing, or a related field is preferred.
- **Experience:** Minimum of 2 years in a customer service, account management, or support role, preferably within the real estate or property development industry.
- **Technical Skills:** Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and familiarity with CRM software is highly desirable.
- **Personality Traits:**
- Resilient: Ability to remain composed and effective under pressure, adapting to dynamic situations with ease.
- Reliable: Demonstrate dependability in completing tasks, meeting deadlines, and maintaining a high standard of work.
- **Soft Skills:**
- Strong research skills, with the capability to analyze information and draw insightful conclusions.
- Leadership qualities to inspire confidence in clients and partners and motivate team collaboration.
### Benefits
- Dental insurance to support your health and well-being.
- Paid overtime for additional hours worked beyond standard part-time expectations.
- Company transportation options for any required in-office meetings or client engagements.
### Working Environment
At Eco World Development Group Berhad, we strive for a harmonious workplace where collaboration and respect prevail. We value diversity, creativity, and commitment, ensuring that all team members can thrive in a supportive and inclusive environment.
### Application Deadline
Please submit your application by **October 5, 2024**.
### Equal Opportunity Statement
Eco World Development Group Berhad is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
