**Job Title:** Account Support Specialist - Remote Work
**Company:** Malaysia Airports Holdings Berhad
**Location:** George Town, Penang, MY
**Job Type:** Part-Time
**Seniority:** Associate Level
**Years of Experience:** 2
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### **Job Description:**
As an Account Support Specialist at Malaysia Airports Holdings Berhad, you will play a vital role in maintaining exceptional customer relationships and ensuring smooth account operations. The ideal candidate is confident and dedicated, combining technical knowledge with a passion for customer service to enhance client satisfaction and drive account success. This remote position allows for a flexible work environment while contributing to our mission of maintaining outstanding airport management services.
### **Key Responsibilities:**
- **Client Management:** Serve as the primary point of contact for assigned accounts, managing inquiries, resolving issues, and fostering long-term relationships with clients.
- **Account Operations:** Monitor account performance and ensure compliance with company policies and regulations. Assist clients with onboarding, account setup, and routine updates as needed.
- **Problem Solving:** Identify clients' needs through effective questioning and active listening, addressing any concerns or challenges. Utilize creativity and innovation to develop unique solutions that address client issues.
- **Reporting and Analysis:** Prepare and maintain account reports, analyzing trends and metrics to provide insights and recommendations for account improvements and growth opportunities.
- **Collaboration:** Work closely with cross-functional teams, including sales, marketing, and technical support, to ensure a cohesive approach to account management and to facilitate smooth communication among stakeholders.
- **Product Knowledge:** Continuously update and deepen product knowledge to effectively assist clients. Share insights and suggestions for improvements in processes and services that enhance client experience.
- **Feedback Management:** Gather and escalate client feedback to management, contributing to the ongoing improvement of services and customer satisfaction.
- **Training and Support:** Assist in the development of training materials and resource guides for clients, ensuring they fully utilize the products and services offered.
- **Client Retention:** Take proactive measures to ensure client retention, identifying potential challenges early and engaging clients with tailored support strategies.
### **Requirements:**
- **Education:** Bachelor's degree in Business Administration, Marketing, or a related field preferred; equivalent experience may be considered.
- **Experience:** Minimum of 2 years of experience in account management, customer service, or a related role, preferably within the aviation, hospitality, or retail sectors.
- **Personality Traits:**
- Confident: Display a strong sense of assurance and decisiveness in client interactions.
- Dedicated: Show a commitment to client satisfaction and continuous improvement in account management processes.
- **Soft Skills:**
- Creativity: Ability to think outside the box to resolve issues and enhance the client experience.
- Innovation: Willingness to propose and adopt new ideas and solutions that can benefit both the client and the company.
- **Communication Skills:** Excellent verbal and written communication abilities, proficient in English. Additional language proficiency is a plus.
- **Technical Proficiency:** Familiarity with customer relationship management (CRM) software and productivity tools (e.g., Microsoft Office Suite, collaboration tools).
- **Time Management:** Strong organizational skills with the ability to handle multiple accounts and prioritize effectively.
### **Benefits:**
- Dental insurance
- Training & professional development opportunities
- Employee discounts
### **Working Environment:**
At Malaysia Airports Holdings Berhad, we prioritize employee well-being through health and wellness initiatives, offering a supportive and engaging work culture that encourages personal and professional growth.
### **Application Deadline:**
Please submit your application by ********** **.
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**Equal Opportunity Statement:**
Malaysia Airports Holdings Berhad is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
