**Job Title: Account Support Specialist - Remote Work**
**Company: MISC Berhad**
**Location: George Town, Penang, MY (Remote Work)**
**Job Type: Part-time**
**Seniority Level: Associate Level**
**Years of Experience: 2**
**Deadline to Apply: ******** **
**About MISC Berhad:**
MISC Berhad is a leading provider of integrated maritime solutions, committed to excellence in our services. We pride ourselves on our ability to exceed customer expectations and deliver genuine delight in every interaction. Join our dynamic team and contribute to our mission of providing exceptional service to our clients globally.
**Position Overview:**
As an Account Support Specialist at MISC Berhad, you will play a pivotal role in supporting our clients and ensuring their needs are met effectively. This part-time position offers an exciting opportunity for professionals who thrive in a remote working environment and seek to contribute positively to our customer-focused culture. You will be responsible for a range of duties, from proactive client communication to problem resolution and account management.
**Key Responsibilities:**
1. **Client Relationship Management:**
- Serve as a primary point of contact for assigned accounts, developing and maintaining strong relationships with clients.
- Understand client needs and goals, providing tailored solutions and support that align with their strategic objectives.
2. **Communication and Coordination:**
- Communicate effectively with clients via email, phone, and video conferencing to address inquiries, resolve issues, and provide updates.
- Collaborate with internal teams to ensure seamless service delivery and consistent support for clients.
3. **Problem Resolution:**
- Proactively identify potential issues and provide timely resolutions to client concerns.
- Use negotiation skills to mediate conflicts and enhance client satisfaction, fostering long-term partnerships.
4. **Account Management:**
- Monitor account performance metrics and prepare quarterly reports highlighting achievements, challenges, and opportunities for improvement.
- Support the sales team by coordinating account renewals, upselling opportunities, and new service offerings.
5. **Feedback and Improvement:**
- Gather client feedback and insights to identify areas for improvement in service delivery.
- Collaborate in strategic planning sessions to enhance account management processes and client engagement strategies.
6. **Documentation and Record-Keeping:**
- Maintain accurate records of client interactions, contracts, and communications within the company's CRM system.
- Ensure compliance with company policies and procedures in managing client accounts.
**Requirements:**
**Qualifications:**
- Bachelor's degree in Business Administration, Communications, or a related field.
- Minimum of 2 years of experience in account support, customer service, or a similar role.
**Skills and Competencies:**
- **Resilience:** Ability to handle rejection and setbacks while maintaining a positive outlook.
- **Independence:** Self-motivated with strong organizational skills and the ability to work independently in a remote setting.
- **Negotiation Skills:** Proficient in negotiating terms and resolving conflicts professionally and effectively.
- **Strategic Planning:** Ability to assess client needs and develop action plans that enhance account performance and customer satisfaction.
**Personal Attributes:**
- Strong interpersonal skills with an emphasis on empathy and understanding.
- Detail-oriented with excellent problem-solving capabilities.
- Eager to learn and adapt to new challenges in a rapidly changing environment.
**Benefits:**
- Competitive travel and spending expenses reimbursement.
- Free food and refreshments provided during any required client meetings or events.
- Profit-sharing opportunities based on performance and company profitability.
**Working Environment:**
At MISC Berhad, we are dedicated to creating a work environment that focuses on exceeding customer expectations and delivering delight in all aspects of service. Team members are encouraged to embrace innovation, demonstrate resilience, and contribute to a collaborative culture.
**Equal Opportunity Statement:**
MISC Berhad is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applications from all qualified candidates regardless of race, gender, age, sexual orientation, disability, or any other characteristics protected by law.
If you are passionate about providing exceptional service and possess the skills we are looking for, we would love to hear from you. Apply by October 31, 2024!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.