The Admin Sales role supports the sales department by handling administrative tasks, managing customer inquiries, processing sales orders, and maintaining accurate records. This position requires excellent organizational skills, attention to detail, and effective communication to ensure smooth sales operations and customer satisfaction.
Key Responsibilities: Sales Order Processing: Accurately process sales orders and invoices in the system.Ensure orders are completed and delivered on time by coordinating with the relevant departments (logistics, warehouse, etc.).Follow up on payments and issue receipts to customers. Customer Support: Respond to customer inquiries via phone, email, and in-person.Provide product information, price quotes, and support to the sales team to ensure customer satisfaction.Address customer complaints and escalate unresolved issues to the appropriate department. Record Management: Maintain up-to-date records of sales transactions, customer details, and product inventory in the system.Prepare and manage sales reports, including daily, weekly, and monthly sales performance.Ensure the accuracy of sales data and maintain confidentiality. Coordination & Communication: Collaborate with the sales team to ensure smooth workflow and support them with any required documentation or administrative tasks.Schedule appointments and meetings for the sales team with potential clients or partners.Liaise with internal departments (finance, logistics, marketing) to ensure all sales processes are aligned and efficient. Sales Support: Assist the sales team in preparing proposals, quotations, and presentations.Track sales team performance against set targets and provide updates to the Sales Manager.Manage product samples, catalogs, and promotional materials for the sales team. Database Management: Update and maintain a CRM database with accurate client information.Follow up on leads and sales prospects, ensuring that the sales pipeline is continuously maintained and tracked.Assist with email marketing campaigns and communication initiatives as needed. Reporting: Generate and present weekly and monthly sales performance reports to the Sales Manager.Track sales trends, customer feedback, and product performance to support decision-making. General Administrative Duties: Perform general office duties such as filing, answering calls, handling correspondence, and managing schedules.Assist with inventory management and stock monitoring.Ensure the sales office is organized and supplies are available for the team.
