Provide the first point of contact to prospective parents on the phone and online, making the experience positive, straightforward and engaging throughout.
Ensure high quality communication: language, tonality and structure.
Maintain high levels of warmth and enthusiasm throughout all communications.
Ask appropriate questions to capture required information from prospective families ensuring consistent attention to detail.
Pass contact details for prospective families through to relevant Admissions team members in an accurate and timely manner.
Delivery of weekly KPIs.
Feedback from parents.
Mystery shop.
Ensure all leads and applications are loaded into the CRM system in an accurate and timely manner.
Wherever possible, enter contact details and other information from prospective parents directly into iSAMs / CRM.
Ensure that all new leads and applications are entered into iSAMs / CRM within 24 hours during working week.
Ensure that lead statuses, notes and personal details are kept fully up to date at all times and after each and every communication with prospective parents.
Ensure the school adheres to NAE business rules in relation to data capture and management.
Ensure any outstanding data capture is complete by the end of each working week.
Periodic audit of information within iSAMs / CRM to ensure accuracy.
Feedback from team.
Communicate directly with parents and admissions staff on the information and documents required for the completion of application and enrolment steps of the Family Experience Journey.
Liaise with prospective parents directly on email and on the telephone ensuring all communication is as personal as possible.
Facilitate the application and assessment data gathering process in a straightforward and efficient way to convert families to enrolment.
Support the Admissions team to facilitate any remaining enrolment requirements and help maintain continued contact to convert enrolled families into new starters.
Carry out filing of any documentation in a structured and timely manner.
Ensure that all application and enrolment information is input into iSAMs / CRM in a timely and accurate manner.
Work with the DAM and Admissions Managers to ensure that completed enrolment documents are shared with the relevant class teachers before the student starts.
Support the admissions team in organising, co-ordinating and delivering onboarding events throughout the year.
Delivery of weekly KPIs.
Feedback from parents.
Mystery shop.
Arrange the booking of tours, meetings and assessments with families, the MAC team and the wider school faculty, ensuring all booked dates, detail and outputs are recorded accurately in iSAMs / CRM.
Ensure all relevant team members are informed of tours and assessment dates and family details in a timely and accurate manner.
Respond to any questions from the school faculty on the family, using data from iSAMs / CRM or liaising with relevant Admissions team member.
Wherever possible, enter contact details and other information from prospective parents directly into iSAMs / CRM.
Ensure any outstanding data capture is complete by the end of each working week.
Delivery of weekly KPIs.
Feedback from parents.
Feedback from team.
If an Admissions team member is unavailable, or during busy periods, directly handle enquiries from prospective families and provide support on school tours.
Deal with new enquiries effectively and convert the enquiry to a visit to the school.
Conduct individual and group tours of the school, making them as personal as possible and convert families to make an application.
Support the Admissions team to follow up with leads at all stages of the pipeline that have become unresponsive to reignite their interest.
Follow best practice in timing this communication.
Ensure timely communication, responding to all parent contact within 24 hours during the working week.
Get to know families through great questions and active listening.
Build empathy and rapport with families.
Support the MAC team through attendance at school recruitment events.
Delivery of weekly KPIs.
Feedback from parents.
Mystery shop.
Implement the school's admissions processes in line with any group policies and local market regulations.
Maintain an up to date understanding of group-wide admissions policies and processes.
Understand any local regulatory requirements and ensure these are implemented at each stage of the admissions process.
Timely resolution to any issues flagged during weekly audit.
Provide appropriate feedback and best practice share to other members of the Admissions and wider school team.
Support the DAM to develop a culture where the school engages as one and works to ensure admissions is a whole school responsibility.
Contribute to the sharing of best practice in admissions across the Admissions team, region and group.
Employee performance review rating(s).
Team feedback.
Take a proactive approach to personal development planning using company toolkits and procedures as appropriate.
Take ownership for personal development and works with Admissions Manager to develop and implement a focused and straightforward Personal Development Plan.
Take ownership for requesting feedback from others in a timely fashion.
Provide both constructive and appreciative feedback both unprompted and when asked.
Start Date: Immediately
How do your skills match this job?Your application will include the following questions:
Which of the following statements best describes your right to work in Malaysia?
What's your expected monthly basic salary?
Which of the following types of qualifications do you have?
How many years' experience do you have as an Admissions Officer?
How would you rate your English language skills?
Which of the following languages are you fluent in?
The British International School of Kuala Lumpur (BSKL) is one of the leading international schools in Kuala Lumpur offering contemporary British international education to students from Pre-Nursery through to Sixth Form.
The school has three visually arresting campuses - Lower, Junior and Secondary - providing a range of excellent learning environments.
BSKL has been graded as excellent in all areas of educational provision by the Independent Schools Inspectorate, and is a member of Nord Anglia Education offering numerous opportunities for professional growth.#J-18808-Ljbffr