Analyst, Customer Service & Order Management

Overview As one of the world's leading analytical instrumentation companies, Bruker covers a broad spectrum of advanced solutions in all fields of research and development.
All our systems and instruments are designed to improve safety of products, accelerate time-to-market and support industries in successfully enhancing quality of life.
We've been driving innovation in analytical instrumentation for 60 years now.
Today, worldwide more than 6,200 employees are working on this permanent challenge, at over 90 locations on all continents.
Responsibilities Summary of Responsibilities:This person will be responsible for overall sales administration functions for:Entire Spare Part Order Process Management (OTC)Process and coordinate RMA requestsService Support and Logistics as Back Office FunctionEssential Functions:Order ManagementOverall order process management (SAP & SFDC)Support on Booking and Revenue ReportingAlign with Finance and Selling EntitySupport RMA requests and coordinate refurbishment ordersLogisticsPrepare shipping documentsCoordinate global shipments Qualifications Knowledge, Skills and Abilities:Experience in sales operations related jobsMicrosoft Office (Excel, Word, Powerpoint, etc)Experience of operating SAP and CRM (SFDC and BESS)Fluency in English; reading/writing and oral communicationEducational Requirements:Bachelor degree in related disciplineMinimum 2 years of relevant working experience