Analyst - Talent, Learning & Development

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LOCATION:
CBRE KL BSO, Bangsar SouthKEY RESPONSIBILITIESCase/ Program ManagementDisseminate training related communications.
Administer the case management tool by ensuring the cases are assigned to respective case owners
Manage cases that require escalation received from analystsLMSManage escalated enquiries and perform level 2 troubleshooting
Maintain LMS dashboard reporting
Design training curricular or program in LMS that meets stakeholders' requirement
Conduct investigation by liaising with all parties which includes clients, specialists, Global LMS team and IT SupportRegional Program CoordinationLiaise with vendor/ stakeholders in charge involved pre, during and post program
Ensure all communications are relayed and pre and post coursework are being distributedReportingBuild reports that require customization which the data were extracted from LMS and analysis support in building reportsCommunicationDesign and develop communication text and content related to program and training (newsletter, bulletin and training announcement) for country TLDs, regional and also SSC
Manage regional communications by ensuring the comms are in compliant with CBRE branding guidelinesQUALIFICATIONS
Bachelor Degree in Human Resources or related discipline
About 2 years of proficiency in using Learning Management System (LMS) and ServiceNow
Ability to work in a team with minimum supervision and able to delegate task among peers
Excellent problem solving skills when dealing with escalation cases
Able to lead and support initiatives and projects
Possess excellent customer-centric values and highly engaged in current events organized centrally or locally#J-18808-Ljbffr