Any Other

**Role**:Any Other**Timings**:Rotational Shifts (Permanent)**Industry**:BPO**Work Mode**:Work from office**Functional Area**:Any OtherKey Skills: Real Time Analyst BPO Skills BPO Call center- RTA: 32,000-37,000 THB base (no allowances, no incentives)Nationality: local ThaiBackground: BPO experience, able to communicate in EnglishJoining Timelines: Immediate joiningShift: open to rotational shiftWe are looking for someone with any or some of the following experiences, in a BPO setting:Real-time management and/or real-time analytics (6mo minimum)Understanding of key metrics of operational KPIs, like Service Level, AHT, Occupancy, productivity, etcQueue management with focus on optimizing workload and minimizing shrinkage.Downtime management, Sick Leave/Annual Leave management, Break managementExperience in Staffing, and SchedulingExperience in WFM/RTA toolsExperience in Erlang based scheduling, Capacity planning & forecasting is a bonus.Role: Real-time Analyst**Language Proficiency: English (A2-B1 level) + Native ThaiLocation: Bangkok ThailandSkill: Experience in similar role in a BPO/Call Center setting- Responsibilities:- RTA will act as a liaison between the Centralized and Site WFM teams.- Preparation of daily / Weekly / Monthly MIS reports & presentations / decks- Preparing of schedules using Erlang for different queues across multiple locations- Schedule ADHOC intra-day training requests and update schedules- Produce and analyze daily efficiency reports- Able to communicate in oral and written English- Excellent team player- Analytical skills and display maturity- Excellent in MS office - excel, power-point and ability to perform MIS- Exposure to basic WFM tools is preferred.- Passion for learning and creative problem-solving.