Apac Operations Lead

The Regional Operations Lead will be responsible for:
People
Directly manage key operational roles of the account, including facility managers. Provide leadership to facilities teams in the designated region. Mentor and enable training and development of direct reports and regional facilities team members. Nurture an environment conducive to good teamwork and co-operation among colleagues. Promote initiatives/idea-sharing across the sites in the regional and globally; create opportunities for wider collaboration in the account and company (regionally and globally). Client Engagement
Establish/strengthen credible relationships with Client leadership in the region. Respond to client requests and concerns in a proactive, constructive manner Set up documented, regular connects with Client leadership Create and maintain meaningful client reporting on operations (for example, MMR) Site Operations
Drive delivery of services as defined in the relevant Schedules of the Master Service Agreement, ensuring implementation and compliance in line with best practice and procedures. Ensure adherence to key performance measurements and achieve specified targets. Ensure that account senior management is informed immediately of any key performance incidents at regional sites and support Group Account Director in performing follow-up actions and communications. Ensure completion of all required account and client audits and checks, closing findings in a timely manner. Adhere to and promote JLL's Code of Business Ethics. Health and Safety
Work to ensure regional sites meet all JLL, legal and statutory EHS requirements and regulations. Ensure that all JLL staff are working in compliance with EHS regulations. Support the implementation of a robust HSSE program for the account. Work with HSSE lead (on or off account) to put in place SOPs and technologies to drive HSSE best practices. Finance and Sourcing
Support the Finance Lead to develop consistent budgets for all sites in region. Support the Finance Lead to roll out a finance program for the region with associated processes and procedures, training, and reporting. Help to ensure that regional sites meet all financial targets and control requirements. Contribute to the development of standard monthly/quarterly/annual reporting and management reports as required. Work with regional and global purchasing to implement regional/global sourcing strategies. Drive glidepath savings across the account and by proposing cost reduction initiatives. Help to ensure vendors adhere to JLL's Code of Business Ethics. Quality and Compliance
Lead governance, compliance, and risk management processes and activities across the account. Assist with Voice of Client response and actions as required. Arrange participation in required audits. Drive increased awareness of Q&C processes and requirements across the account. Workplace Experience, Technology, and Innovation
Implement programs that drive employee engagement, sense of belonging, excitement and fun at work that contribute to employee productivity and pride. Make initiatives measurable and tangible to the workplace and work closely with the Communications work stream to showcase achievements, effectiveness, adoption rate and user / recipient feedback. Support regional initiatives such as user experience programs, JLL system rollouts, regional training programs/workshops and other initiatives as appropriate, through driving implementation and consistency across the Region. Drive Client-specific initiatives such technology pilots and rollouts, regional charter programs, best practices etc. Promote a culture of innovation to drive savings and operational improvements. Review, improve and refine employee experience journeys, touchpoints, and service blueprints. Promote the development of WX Champions on account. Ensure compliance with JLL diversity and inclusivity goals, as well as social responsibility and sustainability goals. Any other tasks not stated here that are consistent with the role of Regional Operations Lead.
Location:
On-site –Selangor, Malaysia The Regional Operations Lead will be responsible for:
People
Directly manage key operational roles of the account, including facility managers. Provide leadership to facilities teams in the designated region. Mentor and enable training and development of direct reports and regional facilities team members. Nurture an environment conducive to good teamwork and co-operation among colleagues. Promote initiatives/idea-sharing across the sites in the regional and globally; create opportunities for wider collaboration in the account and company (regionally and globally). Client Engagement
Establish/strengthen credible relationships with Client leadership in the region. Respond to client requests and concerns in a proactive, constructive manner Set up documented, regular connects with Client leadership Create and maintain meaningful client reporting on operations (for example, MMR) Site Operations
Drive delivery of services as defined in the relevant Schedules of the Master Service Agreement, ensuring implementation and compliance in line with best practice and procedures. Ensure adherence to key performance measurements and achieve specified targets. Ensure that account senior management is informed immediately of any key performance incidents at regional sites and support Group Account Director in performing follow-up actions and communications. Ensure completion of all required account and client audits and checks, closing findings in a timely manner. Adhere to and promote JLL's Code of Business Ethics. Health and Safety
Work to ensure regional sites meet all JLL, legal and statutory EHS requirements and regulations. Ensure that all JLL staff are working in compliance with EHS regulations. Support the implementation of a robust HSSE program for the account. Work with HSSE lead (on or off account) to put in place SOPs and technologies to drive HSSE best practices. Finance and Sourcing
Support the Finance Lead to develop consistent budgets for all sites in region. Support the Finance Lead to roll out a finance program for the region with associated processes and procedures, training, and reporting. Help to ensure that regional sites meet all financial targets and control requirements. Contribute to the development of standard monthly/quarterly/annual reporting and management reports as required. Work with regional and global purchasing to implement regional/global sourcing strategies. Drive glidepath savings across the account and by proposing cost reduction initiatives. Help to ensure vendors adhere to JLL's Code of Business Ethics. Quality and Compliance
Lead governance, compliance, and risk management processes and activities across the account. Maintain JCAP or equivalent deliverables. Assist with Voice of Client response and actions as required. Arrange participation in required audits. Drive increased awareness of Q&C processes and requirements across the account. Workplace Experience, Technology, and Innovation
Implement programs that drive employee engagement, sense of belonging, excitement and fun at work that contribute to employee productivity and pride. Make initiatives measurable and tangible to the workplace and work closely with the Communications work stream to showcase achievements, effectiveness, adoption rate and user / recipient feedback. Support regional initiatives such as user experience programs, JLL system rollouts, regional training programs/workshops and other initiatives as appropriate, through driving implementation and consistency across the Region. Drive Client-specific initiatives such technology pilots and rollouts, regional charter programs, best practices etc. Promote a culture of innovation to drive savings and operational improvements. Review, improve and refine employee experience journeys, touchpoints, and service blueprints. Promote the development of WX Champions on account. Ensure compliance with JLL diversity and inclusivity goals, as well as social responsibility and sustainability goals. Any other tasks not stated here that are consistent with the role of Regional Operations Lead.
Location:
On-site –Selangor, Malaysia JLL Privacy Notice JLL, together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
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