Do you want to contribute to the future of healthcare? As Siemens Healthineers values those who dedicate their energy and passion to this cause, our company's name is dedicated to our employees. It's their pioneering spirit, blended with our long history of engineering in the ever-evolving healthcare industry that truly makes us unique as an employer.
We offer you a flexible and dynamic environment and the space to stretch beyond your comfort zone to grow both personally and professionally. Sound interesting?
Then come in and joinMalaysia team as Area Service Manager, DX role.You will take charge to maintain the highest customer satisfaction incl. profitability within the framework of Siemens Healthcare, Customer Services. The function builds the "One face to the customer" and acts as a "Customer Care Manager" and ensures that all customer requirements are met.
Your tasks and responsibilities:You will act as escalation executive in the Country and actively support hot site management.
You will implement service budgets by including the installed base development, the contractual / non-contractual work, and the services sales program to meet the defined Healthcare target agreements.
You will ensure the highest technical, operational, and financial performance in installation projects, equipment services and maintenance, upgrades, and updates of medical equipment according to technical specifications.
You will be responsible to lead, plan, be creative and resourceful in mobilizing the team for all support (i.e. MS, MI, MU, MM& MA, holidays, weekends, backups, etc.).
You will lead, conduct, collaborate and engage in technical meetings/discussions/modality meetings/key account management with and for the team.
You will be responsible to collaborate with the Service Operation functions and follow the implemented Service Support Processes SERVOR (Registration, clarification, dispatch, spare part logistics, service confirmation).
You will oversee the resource development and execute required manpower calculations related to I-base development and budget frame.
You will be responsible to develop staff training in coordination with its respective supervisors/managers.
You will ensure extensive sales support to the local sales organization/modality manager.
Your qualifications and experience:Degree in Engineering/Biomedical or an equivalent academic education.
A minimum of 5 years of experience in the healthcare industry.
Commensurate understanding and experience of healthcare delivery with demonstrable experience in understanding customer's requirements and creating proposals to fit their needs.
Your attributes and skills:Excellent organizational and presentation skills.
Familiar with CS online tools and processes.
Our global team:We are a team of 68,000 highly dedicated employees across more than 70 countries passionately pushing the boundaries of what's possible in healthcare to help improve people's lives around the world. As a leader in the industry, we aspire to create better outcomes and experiences for patients no matter where they live or what health issues they are facing. Our portfolio, spanning from in-vitro and in-vivo diagnostics to image-guided therapy and innovative cancer care, is crucial for clinical decision-making and treatment pathways.
Our culture:We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what's possible, to improve people's lives around the world. We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success.
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