Front Office & Guest Services (Hospitality & Tourism)
About the roleWe are seeking an experienced and dynamic Assistant Front Office Manager to join our team at ROYALE CHULAN SEREMBAN. This is a full-time role based in Seremban, Negeri Sembilan. As the Assistant Front Office Manager, you will play a crucial role in overseeing the smooth and efficient operation of our front office, ensuring exceptional guest experiences.
What you'll be doing
Manage and coordinate the daily operations of the front office team, including reception, concierge, and guest services
Ensure exceptional customer service by monitoring and evaluating team performance
Assist in the development and implementation of front office policies, procedures, and training programs
Handle guest inquiries, complaints, and requests in a professional and timely manner
Oversee the management of guest reservations, room assignments, and check-in/check-out processes
Collaborate with other departments to maintain seamless hotel operations
Contribute to the development and implementation of strategic initiatives to enhance the guest experience
Assist the Front Office Manager in managing the department's budget and resources
What we're looking for
Minimum 3 years of experience in a similar front office management role within the hospitality industry
Strong leadership and people management skills with the ability to motivate and develop a team
Excellent customer service orientation and problem-solving abilities
Proficient in using hotel management software and technology
Exceptional communication and interpersonal skills
Flexibility to work shifts, including weekends and holidays
Demonstrated ability to work in a fast-paced, dynamic environment
What we offerAt ROYALE CHULAN SEREMBAN, we are committed to providing our employees with a rewarding and fulfilling work experience. Some of the key benefits include:
Competitive salary and performance-based bonuses
Comprehensive healthcare coverage and insurance plans
Opportunities for career advancement and professional development
Discounts on hotel stays and dining across our properties
Supportive and collaborative work environment
If you're excited about this opportunity and believe you have the skills and experience to excel in this role, we encourage you to apply now.#J-18808-Ljbffr