Assistant Manager, Customer ServiceWe are seeking a highly motivated and experienced Customer Service Assistant Manager to join our team and support Manulife Investment Management (M) Bhd.
The ideal candidate will be responsible for assisting in overseeing the daily operations of the customer service team, ensuring the delivery of exceptional service to our clients, and driving continuous improvement in processes and performance.
Position Responsibilities:
Assist in supporting the customer service team, including training and mentoring.
Handle customer inquiries, complaints, and issues related to unit trust products, ensuring timely and satisfactory resolution.
Develop and implement customer service policies and procedures to enhance service quality and efficiency.
Monitor and analyze customer service metrics and feedback to identify areas for improvement and implement corrective actions.
Collaborate with other departments to ensure seamless communication and coordination in addressing customer needs and resolving issues.
Required Qualifications:
Bachelor's degree in Business Administration, Finance, or a related field.
Minimum of 3-5 years of experience in customer service, preferably within the unit trust or financial services industry.
Proven experience in a supervisory or assistant manager role.
Strong knowledge of unit trust products and services.
Excellent communication and interpersonal skills.
Ability to handle high-pressure situations and resolve conflicts effectively.
Strong analytical and problem-solving skills.
Proficiency in customer service software and Microsoft Office Suite.
High level of attention to detail and organizational skills.
Ability to work independently and as part of a team.
When you join our team:
We'll empower you to learn and grow the career you want.
We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we'll support you in shaping the future you want to see.
About Manulife and John Hancock
Manulife Financial, a global leader in financial services, aims to help people make better decisions and live better lives.
Its global headquarters is located in Toronto, Canada.
It operates under the name Manulife in Asia, Canada, and Europe, and primarily under the name John Hancock in the United States.
Manulife is an equal opportunity employer.
At Manulife/John Hancock, we embrace diversity.
We strive to attract, develop, and retain a workforce that is as diverse as our customers, and to foster an inclusive workplace that leverages the diversity of our employees and their skills.
We are committed to ensuring fair recruitment, retention, promotion, and compensation practices, and we administer all our practices and programs without discrimination.#J-18808-Ljbffr