Networks & Systems Administration (Information & Communication Technology)
Full time
This role serves as the Digital Technology department's representative in each market, reporting to the Head of Digital Technology. Responsibilities include acting as the executive interface between technology and business, managing IT services and operations, leading the Technology Operations team, ensuring compliance with company policies, and overseeing local IT systems and infrastructure development.
The role aligns technology services with organizational and financial goals, recommends sourcing options, and monitors delivery team performance, taking corrective actions as needed. It also involves providing timely responses to user issues, leading service delivery to meet standards, and reporting on technology service performance to managers and senior users.
This role involves monitoring service delivery against agreements, maintaining accurate data records, and analyzing performance to identify and implement actions for improvement. Responsibilities include initiating and reporting on measures to enhance service levels, reviewing and approving major IT contracts to ensure policy compliance, managing local technology vendors and solution providers, overseeing timely backup and recovery of key IT systems for disaster recovery, and managing change control processes and implementation.
3. Infrastructure Operation
The role requires applying technical expertise to optimize and update the technology infrastructure, configuring tools, and creating scripts for automation. Additionally, it involves maintaining operational procedures, investigating issues, providing improvement reports, and contributing to infrastructure planning and maintenance.
4. Governance
Define governance requirements within your area of accountability, ensuring alignment with the organization's values, ethics, and broader governance frameworks. Communicate delegated authority, benefits, opportunities, costs, and risks.
Requirements:
Minimum of 10 years' experience in information technology operation.
Bachelor's degree or above in IT or Technology related fields.#J-18808-Ljbffr