Management - Store (Retail & Consumer Products)
Full time
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ResponsibilitiesCooperate with HQ to launch and fully execute operational tasks and monitor the status to ensure quality and efficiency, including data review and store operations standards.
Oversee the operations of retail outlets or stores, achieving sales targets and profitability, minimizing operating expenses, and implementing sales strategies.
Facilitate and support the stores' communication with HQ to ensure smooth operations.
Promote retail excellence by resolving retail needs and taking immediate follow-up actions.
Elevate operations team by providing guidance and regular coaching, and motivate retail staff for continuous development and high morale.
Work closely with different internal departments and supervise frontline staff to ensure smooth store openings, closings, and relocations, meeting all store operations standards and guidelines.
Obtain operational needs and feedback from the frontline team regularly and handle queries/requests promptly.
Conduct regular store visits to ensure compliance with company policies.
Review shop sales, profit, and staff expenses.
Calculate commissions and incentives for staff.
Perform other tasks assigned to improve retail operations and achieve sales budget.
Manage shop openings and closures to ensure smooth operations and transitions.
Assist in negotiations with landlords and mall management for optimal locations for new outlet expansions or lease renewals.
Prepare weekly and monthly sales and analysis reports.
RequirementsMinimum 5 years' experience in the retail industry.
Proven experience as area manager, store manager, assistant manager, or similar managerial role.
Sound understanding of store operations optimization and standards for success.
Strong track record of success in a regional sales role.
Strong people management, motivation, and decision-making skills.
Independent, resourceful, performance-oriented, self-motivated, service-oriented, and able to interact with all levels of people.
Excellent organizational and leadership abilities.
Diploma/Degree in Sales, Marketing, Business Administration, or related field.
Fluent in English & Mandarin, both oral and written; Mandarin-speaking candidates are preferred to serve Mandarin-speaking clients.
Frequent travel is required.
About City ChainCity Chain (M) Sdn Bhd was incorporated in Malaysia in 1986. As a subsidiary of the Hong Kong listed Group Stelux Holdings International Ltd, City Chain has grown to be one of the leading watch retailers in the local market, with a network of about 60 outlets nationwide. We operate various concept stores catering to specific customer needs and pride ourselves on providing reliable and friendly service.
To cope with our expansion plan in Malaysia, we invite high-caliber candidates to join us for a rewarding career. City Chain maintains its market-leading position by offering high-quality watches and professional customer services while ensuring product diversity.
We aim to provide excellent customer-oriented service, equipping our frontline staff with professional training and all-rounded after-sales services to assist customers easily.
To cater to market needs, City Chain has launched various concept stores targeting different age groups and tastes, aiming to provide a wonderful shopping experience.
We work closely with a selection of famous international brands and actively develop our own house brands, extending our product categories from stylish accessories to quality handbags.
Perks and BenefitsMedical, Dental, Parking, Comprehensive Leave & Staff Purchase Discount.#J-18808-Ljbffr