Associate, Sales Support

Description
Associate, Sales Support role is responsible for servicing the inbound que pertaining to SAP store listed products via:
•Live chat
•Incoming Tickets
In addition, the role is responsible for the demonstration of required products to SAP potential customers via conference calls. Escalate clients' requests and complaints to appropriate channels. Update clients about their requests and complaints status accordingly Gather client's feedback, identify problem trends, and report to supervisor for discussion or service enhancement. "Resolve and accurately log customer's post-sale requests with the highest level of professionalism. Services may include responding to general order status and delivery queries, expediting delivery, determining price eligibility, determining return eligibility, retaining customers, and if necessary, canceling order lines/orders, and providing general sales and policy information" Escalating issues which are beyond the training level provided. Provide full support to end user following protocols agreed between Webhelp and our client, focusing on quality and appropriate communication Engage with internal & external parties to understand requirements for execution Location:
MYS Kuala Lumpur - Menara Exchange 106, Level 6, Lingkaran TRX, Jalan Tun Razak Language Requirements:
Time Type:
Full time