Back Office Associate (Client & Sales Administration)

Join our team as a Back Office Associate, providing expert guidance to stakeholders, collaborating seamlessly with cross-functional teams, and championing frontline resolution.Showcase your expertise in handling accounts and drive business growth through instrumental assistance in online sales.Elevate your career with us – apply now for a dynamic role in a thriving industry!Job Responsibility Engaging with stakeholders and offering guidance on various matters, including product information, funding inquiries, and complaints.Escalating any unresolved issues as necessary.Collaborating with the front office and middle office to efficiently and proficiently address their inquiries.Responding to, identifying, and resolving inquiries and complaints.Facilitating the opening and setting of client accounts.Developing familiarity with our products and services and assisting in online sales.Handling any ad-hoc activities as needed, ensuring flexibility and adaptability to meet evolving demands.Requirements Written and verbal communication skills in both English and Mandarin is preferable.Strong attention to detail to ensure the accuracy of information.Patience in managing repetitive tasks while maintaining precision in multitasking.Quick learner, adept at absorbing and applying substantial information.Team player with collaborative work abilities.Ability to thrive under pressure in a fast-paced environment.Proficiency in Microsoft Office (Advanced Excel skills are a plus).Previous experience in a similar role would be advantageous.Willingness to work flexible hours, including night shifts.Benefits Opportunities for enriching career growth, including exposure to regional contexts.Ongoing team-building initiatives Complimentary snacks and beverages available in the office pantry Healthcare coverage (medical, dental, optical) , gym benefits Flexibility in smart casual dress code Young, vibrant, and open work culture