We are seeking a highly motivated and experienced BPO Operations Manager to lead our team in Kuala Lumpur.
The ideal candidate will have a proven track record in managing complex operations, specifically within the healthcare industry, with a focus on Finance & Accounting (F&A) and Claims processing.
Key Responsibilities:
Operational Excellence:Oversee day-to-day operations, ensuring smooth execution of F&A (AP/AR) and Claims processing functions.
Drive continuous improvement initiatives to enhance efficiency, accuracy, and productivity.
Monitor key performance indicators (KPIs) and implement corrective actions to meet service level agreements (SLAs).Team Leadership:Recruit, hire, and develop a high-performing team of operations professionals.
Provide effective leadership, coaching, and mentoring to foster a positive and engaged work environment.
Conduct regular performance reviews and provide constructive feedback.Process Improvement:Identify opportunities to optimize processes, reduce costs, and improve quality.
Implement innovative solutions and best practices to streamline operations.
Collaborate with cross-functional teams to ensure seamless integration and efficient workflows.Client Relationship Management:Build strong relationships with clients and stakeholders.
Proactively address client concerns and ensure timely resolution of issues.
Conduct regular client meetings to review performance and discuss future strategies.Risk Management:Identify and mitigate operational risks, ensuring compliance with relevant regulations and industry standards.
Implement robust control measures to safeguard sensitive information.Qualifications and Experience:
10+ years of total experience in operations management.
5+ years of experience as an Operations Manager in a BPO or healthcare setting.
Proven track record in managing F&A (AP/AR) and Claims processing operations.
Strong leadership and interpersonal skills.
Excellent analytical and problem-solving abilities.
Proficient in Microsoft Office Suite (Excel, Word, PowerPoint).
Experience with ERP systems and other relevant software tools.
Strong understanding of healthcare industry regulations and compliance requirements.
Excellent communication skills, both written and verbal.
Ability to work under pressure and meet tight deadlines.#J-18808-Ljbffr