Join our team as a Branch Manager/ Assistant Branch Manager / Person In Charge (PIC) where you'll delve into the dynamic world of Telco, gaining invaluable experience in intricate processes and beyond.
Your role is to lead a professional retail sales team to achieve branch revenue targets, operational goals and 100% customer satisfaction.
You will be responsible for all functions of the retail branch including sales, service, stocks, cash handling, SOPs and staff to ensure quality operations.
Key Responsibilities:
Achieve sales targets and increase profits.
Achieve the daily service level Key Performance Indicators (KPIs).
Ensure that the needs of customers are being satisfied.
Ensure 100% accuracy and accountability for cash, inventory and paperwork.
Perform daily stock count for the branch before opening and closing at day end.
Perform monthly stock count for the branch at day end closing on the last day of every month.
Accountable and responsible for handling of all stocks – Prepaid and Postpaid SIM Cards, U Loyalty Cards, Prepaid and Postpaid Top-Up Vouchers, Devices, Accessories, Demo Devices (Live) and Dummy Devices.
Manage the day-to-day operations of the branch – before opening, during operating hours and at day end closing.
Conduct daily briefings prior to opening of the branch.
Ensure housekeeping of the branch is being carried out on a daily basis.
Ensure submission of branch reports in a timely manner.
Qualifications:
Candidate must possess at least a Degree in any field or equivalent.
Preferably with retail experience in telecommunication products and services.
At least 3 to 4 years of working experience in the related field is required for this position.
Able to work in flexible hours including weekends and public holidays, according to the retail operational requirement.
Sales oriented and able to work independently.
Good communication and customer service skills.
Good discipline and ability to work as a team.
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Your application will include the following questions:
Which of the following statements best describes your right to work in Malaysia?
What's your expected monthly basic salary?
Which of the following types of qualifications do you have?
How many years' experience do you have as a branch manager?
Do you have experience in a sales role?
Do you have customer service experience?
Do you have recovery/retention experience?
Do you have professional housekeeping experience?#J-18808-Ljbffr