Branch Mgr (Reg - M)

DescriptionPrimary Objective:Managed SME-Focused branch which cater for to the specific banking needs for SME customers.Provide leadership and management to the branch sales and operations teams to deliver the annual sales growth targets and branch MOP/PBTResponsible for all loans/financing and deposit products across retail and SMEKey Responsibilities:Strategy and PlanningDevelop, implement and manage the mega branch sales and operations plan to achieve the branch targetSales ManagementSet, review and communicate sales targets to all levels of staff across the branchReview weekly sales targets/activities and identify the need for coaching and direction to ensure targets are metMaintain awareness of competitor activity and industry best practicesEnsure cross selling (consumer to SME and vice versa) and deep selling (customer PHR) and product neutral selling (between conventional and Islamic products)Approve quality credits as per approving matrixDevelop and maintain network of business contacts, especially Corporate & SME customersPeople ManagementPromote the core values of the BankEmpowered to hire, propose promotion and termination of staff, propose salary increment and adjustment for staff as per HR approving matrixTo adequately train and develop branch staffCustomer Service ManagementEnsure clear customer focus across the Branch to produce high standard of customer service in line with the quality and standards set by the BankResolve customers' complaints and attend to requests in a timely mannerComplianceEnsure that there are no adverse reports from the audit findings of the branchEnsure compliance to the policies and procedures set by the BankRequirementsRequirements: Bachelor Degree - Any related field(s). - Professional Banking CertificateMinimum 8 years of working experience in branch banking/CBBCStrong understanding of all loans/financing and deposit products across retail and SMEStrong leadership, relationship building skills in SME and retail customer segmentsGood written and verbal communication skillsStrong credit knowledge in SMEStrong problem solving skillsExcellent interpersonal and communication skillsBenefitsDental, Education support, Miscellaneous allowance, Medical, Loans, Sports (e.g. Gym), Parking, Vision, Regular hours, Mondays - Fridays, Casual Business Wear, Performance Based Rewards