With this position, you will be required to…
Responsible for planning, constructing, and promoting internal and external knowledge bases, such as user-oriented Help & Support Centers (bilingual in Chinese and English).
Gather, compile and analyze common prompted system issues and customer inquiries in order to continuously optimize the knowledge base for information quality, query efficiency, and user experience.
Update and maintain knowledge base information to ensure accuracy, timeliness, and comprehensiveness of content.
If you meet the following requirements & criteria, hurry up and click "APPLY"!
Bachelor's Degree in IT-related field (preferably in Computer Science)
At least 2 years of exposure and working experience in QA field.
Possess corporation attitude and team spirit.
Passionate for work, and able to withstand high intensity work pressure.
Possess good logical thinking, strong communication and coordination skills.
Strong ability in writing customer service scripts and summarizing and refining texts.
Resourceful and able to independently manage time to ensure timely completion of tasks.
Able to communicate in English and Mandarin (reading, writing and speaking).
Candidates fluent in Mandarin are highly preferred as role requires candidate to deal with Mandarin speaking clients
Willing to work in Midvalley, KL
Why Join Us?
We offer above-market competitive & attractive remuneration package as well as several annual benefits.
Strategic work location - Easy & hassle-free access to public transportation (LRT/Bus) as well as to numerous restaurants and eateries.
Public holiday incentives.
Endless opportunities for career growth and advancement within the organization.
Work with young and vibrant team!
Fast-paced environment, and we promote high-performance work culture.
We prioritize and encourage work-life balance for our employees.
Whether you are fresh out of college or an experienced professional, WE WANT YOU!
Check us out on our company website:https://ews-software.com/#J-18808-Ljbffr