Business Channels (Operations & Customer Service)If you are looking to excel and make a difference, take a closer look at us...The Personal Financial Services Operation & Customer Service Executive's key responsibility is to engage with walk-in customers for transaction processing followed by need-based discussions with customers for cross-selling. Additionally, you will also be the first point of contact to recommend the Bank's products and services to customers and be responsible for high levels of customer service and seamless transactions.Sales & ServiceProvide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
Carry clear targets for specific products - CASA and FD Book growth and account opening, cross-selling of PL, Credit Cards, Portfolio Sales, and ASBF Funding and any other product as deemed fit for Branch Ops;
Learn and use I-Pads/other devices (if applicable to branch) for customer service/cross-selling;
Assist in calling up customers for service/sales interactions;Operations
Carry out Branch RCSA through sample checking and effective rectification as applicable;
Accept and process transactions (deposits, withdrawals, Remittances, ANSB, and any other products launched by the Bank) in a timely and accurate manner;
Over-ride transactions as per Bank defined transaction limits;
Responsible for overall branch cash holding and end of day cash balancing (applicable for Chief Cashier);
Comply with staff rotation guidelines through inter-branch/region transfer as part of operational risk mitigation;
Observe and comply with the Bank's Code of Conduct & Ethics;Other Responsibilities
Maintain confidentiality of customers and Bank's information in a responsible manner;
Keep a clean, organized work area and maintain a professional appearance;
Attend all trainings as applicable including e-learning/Workday;
Filing of reports;
Where needed, assist in branch housekeeping activities, including but not limited to moving of carton boxes, retrieving of vouchers from storage, etc;
Carry out other duties as assigned periodically.RequirementsEducation/Qualification
Malaysian citizen
Fresh graduates or candidates with relevant work experience are welcome to applyExperience
Related working experience in financial institution or related field
Possess customer interaction/cash handling/transaction processing/sales experienceSpecial Skills
Basic banking knowledge
High level of integrity and accountability
Excellent service mindset and communication skills and cross-selling skills
Professional appearance and courtesyCertification/Licensing Requirements (optional)
FIMM / UT license
PCE & TBE licenseWhat's next?
Once you've applied online, our team will carefully review your application. Due to a high volume of applications, we appreciate your patience to allow for a fair and timely review process.
Should you be shortlisted for the role, we will send you an invitation via email for an interview. You can also check on your application status by logging into your candidate account.About Hong Leong BankWe are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China.We seek to strike a balance between diversity, inclusion, and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. Expanding on our 'Digital at the Core' ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations, and grow talent from within our organisation.Realise your full potential at Hong Leong Bank by applying now.
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