As a Cabin Steward at Eastern & Oriental Express, A Belmond Train you are part of a team that brings impeccable cabin room care to life through preparation and guest satisfaction.
In this role, you will prepare guest cabin rooms with meticulous detail, to ensure a luxurious and welcoming guest experience, while also looking after the room for the rest of the guests' duration with us.
If you're looking to develop your skills and be part of the future of luxury, this is your moment.
Primary responsibilities include :
To ensure the highest level of passenger services, including embarkations, disembarkations, breakfast and afternoon tea services, turndown and cabin servicing, as well as personalized butler services and pre / post-departure arrangements.
To provide a high cleaning standard in guest cabins and public areas.
Provide efficient, personalised and timely service to our guests in their cabins, in accordance with Belmond and LQA standards.
Take a note of guest preferences and share these when appropriate with the relevant teams.
Cleaning the guest's cabins and bathrooms according to departmental standards.
Maintain hygiene standards throughout the train by ensuring constant cleaning and sanitising of all touch points.
Ensure compliance with safety regulations and protocols, including those established by the railway authorities.
Follow environmental regulations and take measures to minimise our environmental impact.
Be as environmentally aware as possible in all that you do.
Perform your work to at least the minimum performance standards explained to you and required of you in your role.
Also ensure that you work in a manner that complies with any applicable quality assurance standards and standard operating procedures.
Requirements
1 – 2 years relevant experience within a similar role.
Fluent to speak Mandarin.
Previous experience in a similar role – advantageous.
Hospitality experience advantageous, preferably in a luxury environment.
Hospitality qualification advantageous.
Attention to detail.
Time management skills.
Good knowledge and understanding of food and beverage and butler service.
Food and beverage product knowledge.
Understanding of housekeeping tasks & practices – bed-making, dusting, arranging guest supplies etc.
We seek warm, genuine, authentic people with a passion for travel and discovery.
You are self-assured without being arrogant, and keen to interact with our discerning guests.
You are a great storyteller with a positive mindset and a can-do attitude.
International exposure will be considered a plus.
You must speak English.
Additional languages, such as Japanese, Korean, Cantonese, French and German, are a benefit.
We welcome a diversity of backgrounds, ethnicities and religions.
Benefits
At the Eastern & Oriental Express we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests.
We offer a comprehensive range of compensation, perks and benefits including :
Competitive salaries and insurance plans.
Complimentary and preferred rate experiences at our iconic destinations.
Wellness programs.
Meals and uniforms are provided.
Working on board the Eastern & Oriental Express is an amazing experience.
As part of the highly prestigious Belmond and LVMH family, you travel with and cater to international guests, work with universally recognised chefs and enjoy an ideal work-life balance, alternating between time on the train and time off between journeys.#J-18808-Ljbffr