Job Description: Quality Management Monitor & detail analysis of product quality through service jobs, and monthly report to Management, Product Department, HQD & Factory on ad-hoc & monthly basis.Immediate escalation for suspect Epidemic or confirmed Epidemic issues to Management, Product Department, HQD & Factory via email with findings & supporting info and/or video clips. Register issue in Quality Management in Service system for genuine Epidemic issue.Work closely with Product Department, HQD & Factory on product quality matters, findings, resolution & improvement.Perform technical testing & evaluation on Marketing sample unit before product launching arranged by Product Dept.Review Service tracking data on technical pending jobs; and to check with relevant service partner on the cause of delay related to repair skill & product quality.Review spare parts quality and work with Spare Part Department to improve spare parts quality through feedback to HQD & Factory by Spare Parts Deprt.Handle Product Liability cases & report to Management & HQD when required. Top priority task.Verify Service Stock Return (Service SRR) submission from service center.Evaluate and inspect defective return products. Perform & monitor stock grading and scrapping on monthly basis.Operation & Performance: Set & ensure Department & staff performance meeting KPIs.To conduct KPI management for all functions, performance review & reports. Provide action plan and countermeasures for areas require improvements. Monitor Technical KPI & finding for countermeasure.Monitor & enhance processes & procedures (SOP) for technical operation. Develop & simplified technical policies & standards.Respond to service partners, call center & customer's technical enquiries in a timely manner and follow up to ensure customer's needs and issues are resolved quickly and to their satisfaction.Technical support at site including assembly, T&C & any site issues related to chillers.Feedback Technical KPI performance to service partners on monthly/quarterly basis such as Repeated Repair, First Time Fix, Repair TAT & Technical Pending.Short-term & long-term strategic plan.Competitor benchmarking.Technical Training: Set, plan, review & manage technical trainings to service partner's technicians & call center, budget & costs.Engineer certification & reward.Prepare training materials & guides/tips.Conduct technical trainings to service partners' technicians & call agents as planned. Review best practices for repairing and troubleshooting from relevant sources which can be used towards future trainings.Disseminate service bulletins and technical information to all service partners.Training materials storageCAC Service – Chiller & MRV: Monitor overall CAC Service Team, performance, activities, trainings to client, budget & costs.Monitor performance of service centers.Monitor the maintenance/service schedule for chiller projects.Resolve chillers and MRV issue due to product failure.Establish working guidance and standards for chiller maintenance, T&C, repair, and others for both chiller and MRV products. Close communication & feedback to HQD & Factory for issues escalation & product quality improvement.Leadership Skill: Lead, train & coach staff in the operation.Responsible for staff development and nurture an environment where they where they can excel through encouragement and empowerment.Other Duties As Assigned: Establish & maintain good relationships with service partners, call center, other departments, HQD & Factory & customers.To support Sales & Marketing activities when required.Performs other related duties as assigned. Job Requirements Minimum Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, or equivalent. Major in Engineering (Electrical/Electronic)Minimum 3 to 5 years working experience in similar field/industry.Relevant working experience in Consumer Electronic industry.Good analytical, reporting and presentation skill.Strong product & technical knowledge for consumer electronic products.Training and personnel management skills.Possess good command of English, Malay and Chinese (preferably).