**Job Title:** Call Center Specialist - Remote Work
**Company:** Top Glove Corporation Berhad
**Location:** George Town, Penang, MY
**Job Type:** Part-time
**Seniority:** Entry Level
**Years of Experience:** 0
**Job Description:**
Top Glove Corporation Berhad, the world's largest manufacturer of gloves, is seeking a motivated and resourceful Call Center Specialist to join our dynamic team in a remote capacity. As a key member of our customer service department, you will be on the front lines, ensuring customer satisfaction by addressing inquiries, resolving issues, and providing product information. This is an excellent opportunity for individuals looking to kickstart their career in customer support while enjoying the flexibility of remote work.
**Key Responsibilities:**
- **Customer Interaction:** Handle a high volume of inbound calls in a courteous and professional manner, addressing customer inquiries related to products, services, and orders.
- **Issue Resolution:** Identify and resolve customer complaints efficiently by remaining calm and empathetic while working to achieve satisfactory resolutions.
- **Product Knowledge:** Acquire in-depth knowledge of Top Glove products, services, and policies in order to accurately convey information and assist customers.
- **Documentation:** Maintain detailed records of customer interactions, feedback, and resolutions using our customer relationship management (CRM) software.
- **Follow-Up:** Proactively follow up with customers to ensure their issues are resolved and gauge their satisfaction levels.
- **Collaboration:** Work closely with other team members and departments to communicate customer feedback and work towards continuous improvement.
- **Training Participation:** Engage in training sessions, workshops, and team meetings to enhance skills and promote team cohesiveness.
- **Adaptability:** Stay adaptable to changes in work processes, systems, and responsibilities, positively embracing shifts in the work environment.
**Requirements:**
- **Educational Background:** High School diploma or equivalent; further education in business or a related field is a plus.
- **Experience Level:** No prior work experience is required; however, previous customer service experience is advantageous.
- **Personality Traits:**
- Resourceful: Ability to navigate challenges independently and find solutions.
- Hardworking: Strong work ethic with a commitment to achieving personal and team goals.
- **Soft Skills:**
- Attention to Detail: Thoroughness in handling customer requests and documenting transactions accurately.
- Presentation Skills: Effective verbal and written communication skills to convey information clearly and professionally.
- **Technical Proficiency:** Basic knowledge of computer systems and applications; familiarity with CRM software is a plus.
- **Work Environment:** Ability to adapt to a flexible work structure and apply quick thinking to dynamic customer needs.
**Benefits:**
- Gym membership to promote your health and wellness.
- Free accommodation for out-of-town candidates.
- Visa sponsorship for eligible international applicants.
**Working Environment:**
Join a flexible and fast-paced environment that thrives on adaptability and efficiency. You'll be part of a vibrant team that values collaboration and innovation while encouraging personal and professional development.
**Application Deadline:** September 24, 2024
**Equal Opportunity Statement:**
Top Glove Corporation Berhad is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from individuals of all backgrounds, experiences, and perspectives.
If you're ready to make a difference and grow in a supportive remote work environment, apply today!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
