**Job Title: Call Center Specialist - Remote Work**
**Company: Westports Holdings Berhad**
**Location: George Town, Penang, MY**
**Job Type: Part-Time**
**Seniority: Entry Level**
**Years of Experience: 1**
**Job Summary:**
Westports Holdings Berhad is seeking a passionate and motivated Call Center Specialist to join our remote work team. In this entry-level position, you will be the first point of contact for our clients, assisting them with inquiries, providing information about our services, and ensuring a high level of customer satisfaction. This role is perfect for individuals who are eager to develop their skills in customer service while contributing to the success of our organization.
**Key Responsibilities:**
- **Customer Interaction:**
- Respond promptly and effectively to incoming calls, emails, and chat inquiries from customers.
- Provide knowledgeable and accurate information regarding our services, policies, and processes.
- Effectively handle customer complaints and provide solutions in a timely manner to ensure client satisfaction.
- **Operational Support:**
- Maintain detailed records of customer interactions, transactions, comments, and complaints in the system.
- Assist in processing orders, forms, and requests as necessary to ensure smooth operations.
- Collaborate with team members to escalate issues that require higher authority and ensure timely resolution.
- **Communication and Feedback:**
- Convey important customer feedback to relevant departments to improve service quality.
- Participate in training sessions, team meetings, and brainstorming discussions to enhance customer service strategies and initiatives.
- **Performance Metrics:**
- Achieve and maintain individual and team performance targets, including response times and customer satisfaction rates.
- Proactively seek opportunities for personal and professional development in the customer service realm.
- **Team Collaboration:**
- Work closely with colleagues to foster a positive, innovative, and collaborative work environment.
- Engage in strategic planning discussions to identify potential improvements in call handling and customer engagement.
**Requirements:**
- **Experience:**
- Minimum of 1 year of experience in a call center, customer service, or related field.
- **Education:**
- High school diploma or equivalent. Additional certification in customer service or communication is a plus.
- **Skills:**
- Proven strategic planning abilities, with a passion for problem-solving and innovation.
- Strong verbal and written communication skills, with an emphasis on active listening and empathy.
- Proficient in using customer service software, Microsoft Office, and other relevant technology.
- **Personality Traits:**
- A passionate and motivated individual who thrives in a dynamic work environment.
- Open to calculated risk-taking to drive innovation and progress within the team.
**Benefits:**
- Competitive retirement plan.
- Complimentary food during work shifts.
- Paid overtime for additional hours worked beyond the regular schedule.
**Working Environment:**
At Westports Holdings Berhad, we foster a working environment that encourages calculated risk-taking and innovation. We believe that creative ideas and initiatives are key to success, and we value each team's contribution to our collective goals.
**Application Deadline:**
Please submit your application by **October 5, 2024**.
**Equal Opportunity Statement:**
Westports Holdings Berhad is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
