**Job Title:** Call Center Specialist - Work from Home
**Company:** Kuala Lumpur Kepong Berhad
**Location:** George Town, Penang, MY
**Job Type:** Part-time
**Seniority:** Associate Level
**Years of Experience Required:** 4
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### **Job Description**
Kuala Lumpur Kepong Berhad is seeking a dedicated and highly skilled Call Center Specialist to join our remote team. As a key player in our customer service department, you will be responsible for managing inbound and outbound communications, addressing customer inquiries, providing solutions, and ensuring a high level of customer satisfaction. This part-time position is ideal for individuals with a passion for service excellence and a commitment to fostering positive customer relationships.
### **Key Responsibilities**
- **Customer Interaction:**
- Answer incoming calls and respond to customer inquiries in a timely and professional manner.
- Make outbound calls to follow up on customer issues, provide updates, and gather feedback.
- Resolve customer complaints using effective problem-solving techniques while maintaining a professional demeanor.
- **Information Management:**
- Document all interactions with customers accurately and in compliance with company policy.
- Maintain and update customer records in the company database with relevant information.
- Prepare reports and summaries of customer interactions for management review.
- **Technical Support:**
- Provide basic troubleshooting assistance for product-related questions and direct more complex issues to the appropriate department.
- Assist customers with navigating the company website and using self-service portals.
- **Collaboration and Teamwork:**
- Work closely with other team members to share knowledge and improve service processes.
- Participate in team meetings and brainstorming sessions to explore creative solutions for enhancing customer experience.
- **Continuous Improvement:**
- Gather insights and feedback from customers to identify areas for improvement in service delivery.
- Contribute to the development of customer service materials, such as FAQs and user guides.
### **Requirements**
**Qualifications:**
- Minimum of 4 years of experience in a customer service or call center environment.
- High school diploma required; a degree in a related field is preferred.
**Technical Skills:**
- Proficient in using call center software and CRM systems.
- Familiarity with MS Office Suite and basic computer navigation skills.
- Ability to quickly learn new technologies and systems.
**Personality Traits:**
- **Reliable:** Strong work ethic with a commitment to punctuality and attendance.
- **Adaptable:** Ability to adjust to changing priorities and customer needs with a positive attitude.
**Soft Skills:**
- **Creativity:** Resourceful in developing innovative solutions to customer challenges and enhancing service delivery.
- **Teamwork:** Proven ability to work effectively within a team-oriented environment and contribute to shared goals.
### **Benefits**
- **Free Food:** Enjoy complimentary meals while working.
- **Medical Coverage:** Comprehensive health insurance to care for your well-being.
- **Dental Insurance:** Insurance coverage to ensure dental health.
### **Working Environment**
At Kuala Lumpur Kepong Berhad, we prioritize employee well-being through numerous health and wellness initiatives. We encourage a positive work-life balance and promote a supportive remote working environment.
### **Application Deadlines**
Interested candidates are encouraged to apply by **October 6, 2024**. Please submit your resume and a cover letter outlining your relevant experience and why you would be a great fit for our team.
#### **Equal Opportunity Statement**
Kuala Lumpur Kepong Berhad is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are made without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, disability, or veteran status.
Join us in shaping the future of customer service while enjoying a fulfilling and rewarding career. Apply today!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
