**Job Title: Call Center Specialist - Work from Home**
**Company: Hartalega Holdings Berhad**
**Location: George Town, Penang, MY**
**Job Type: Part-time**
**Seniority Level: Entry Level**
**Years of Experience: 1**
### Job Description:
Hartalega Holdings Berhad is seeking a motivated and dedicated Call Center Specialist to join our team. This is a part-time, entry-level position that allows you to work from the comfort of your own home while contributing to the overall success of our operations. The successful candidate will be responsible for handling customer inquiries, providing product information, resolving service issues, and ensuring an exceptional customer experience.
### Responsibilities:
- **Customer Interaction**: Respond promptly and professionally to inbound calls, emails, and chat inquiries from customers, aiming to provide solutions to their questions and concerns.
- **Issue Resolution**: Identify customer needs and problems quickly and efficiently, effectively utilizing available resources to address and resolve issues to enhance customer satisfaction.
- **Product Knowledge**: Maintain a comprehensive understanding of our product offerings and services to provide accurate information and assistance to customers.
- **Data Entry and Documentation**: Accurately document customer interactions and feedback in our customer relationship management (CRM) system to ensure a smooth workflow and follow-up processes.
- **Team Collaboration**: Work closely with team members and other departments to ensure consistent and effective communication when handling complex customer inquiries or issues.
- **Adaptability**: Demonstrate flexibility in a dynamic environment, effectively prioritizing tasks and adapting to changes in processes or customer needs.
- **Performance Metrics**: Meet or exceed established performance metrics, including call response rates, resolution times, and customer satisfaction indicators.
- **Feedback Participation**: Actively participate in team meetings, providing insights and feedback for process improvements and strategies to enhance customer experience.
### Requirements:
- **Education**: A minimum of a high school diploma or equivalent is required. Further education in a related field will be considered an advantage.
- **Experience**: At least 1 year of experience in a customer service or call center role preferred, but not mandatory for confident candidates with the right traits.
- **Personality Traits**:
- **Resourceful**: Ability to think on your feet and creatively solve problems while utilizing available resources effectively.
- **Confident**: Must project confidence and possess strong communication skills to engage customers positively.
- **Soft Skills**:
- **Teamwork**: Ability to work well within a team-oriented environment and collaborate with others to achieve common goals.
- **Planning**: Strong organizational skills with the ability to prioritize and manage tasks effectively in a fast-paced environment.
- **Technical Skills**: Proficient in using computer systems and various software, including CRM applications, and able to quickly adapt to new technology.
- **Availability**: Must be able to commit to flexible scheduling, including evenings and weekends as needed.
### Benefits:
- **Paid Sick Leave**: Enjoy peace of mind with paid sick leave to support your well-being.
- **Free Accommodation**: Take advantage of free accommodation options provided by the company for eligible employees.
- **Free Food**: Company-sponsored meal provisions, enhancing your work-life balance and health.
### Working Environment:
Hartalega Holdings Berhad offers a flexible and adaptive work environment that embraces change with speed and efficiency. We prioritize employee satisfaction and encourage a culture where employees are empowered to excel.
### Application Deadline:
Please submit your application by **October 10, 2024**.
### Equal Opportunity Statement:
Hartalega Holdings Berhad is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from individuals of all backgrounds and experiences, and we strive to provide equal employment opportunities regardless of race, gender, age, disability, or any other legally protected status.
---
Join us in making a difference at Hartalega Holdings Berhad! If you possess the necessary skills and traits, we look forward to receiving your application!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
