Call Centre, Cs - Cantonese/English Speaker

Call Centre, CS - Cantonese/English speakerWe are seeking enthusiastic, customer-oriented individuals with fluent Chinese speaking skills to join our customer service team.
In this role, you will be the primary point of contact for our international customers, handling general inquiries such as product information, online orders, and after-sales support via phone call and email.
Key Responsibilities:
Respond to inbound customer calls in a friendly and professional manner
Provide information about our product catalog, track and trace, warranty procedures, etc.
Troubleshoot and help resolve customer issues with online orders, including order status, artwork upload, how to place orders, etc.
Escalate complex issues to supervisors as needed
Identify opportunities to improve the customer experience and provide feedback to management
Qualifications:
1-2 years of previous customer service or call center experience
Excellent communication and active listening skills
Good problem-solving and conflict resolution abilities
Ability to remain calm and professional under pressure#J-18808-Ljbffr