About Zeal Group Zeal Group is an award-winning FinTech organisation offering a variety of products.
Founded in 2017, we have grown to a tam of 700+ employees across the globe.
Headquartered in London, UK, our offices and presence are spread across Europe, Asia, North & South Africa, Middle East and South America, with our Technology hub located in Cyprus and Global Hub Customer Service in Kuala Lumpur, Malaysia.
We are a product and people focused company who are passionate about growth, innovative technology, and collaboration.
Role Our Customer Service department at Zeal Group are the supportive function that helps our clients with products/ services.
Ultimately they are here to fill in the gaps/ frictions within our product.
Our product is self-explanatory.
We would love for our client journey to become as smooth as possible, but as we are not entirely there yet so we are looking for a Customer Service Associate come onboard and bridge any gaps visible between our customers and products.
Our end goal is to have a seamless experience whilst continuously improving as the days go by.
We are looking to continuously exceed customer expectations What you will be doing : Assist in developing and nurturing relationships with IB partners by providing day-to-day support and guidance.
Coordinate and facilitate the onboarding process for new IB partners, ensuring smooth integration.
Monitor and track IB performance metrics, preparing reports and insights for program improvements.
Collaborate with the marketing team to execute promotional campaigns targeted at IBs and their clients.
Plan, organize, and coordinate events and activities aimed at engaging IB partners, including webinars, networking sessions, and recognition programs.
Assist in developing and managing PR communication strategies to keep IB partners informed and engaged, including newsletters, updates, and announcements.
Address inquiries and resolve issues for IB partners promptly, ensuring satisfaction and maintaining professional relationships.
Support the compliance team in monitoring adherence to industry regulations and internal policies.
Contribute to the creation and maintenance of a strong IB pipeline by actively identifying and engaging potential partners.
Requirements Experience & Skills: Candidate must possess at least a Diploma/Bachelor's degree in Finance, Business, Marketing, Communications, or a related field (preferred but not mandatory for candidates with relevant experience).
1–2 years of experience in IB services, Forex, financial services, event management, or public relations will be an advantage Basic understanding of the Forex and fintech markets, with a willingness to learn and grow in the role.
Strong organizational skills and attention to detail, with the ability to manage multiple tasks effectively.
Excellent communication skills, both written and verbal, with a customer-oriented mindset.
Experience in event planning and coordination, as well as public relations or communications, is a strong advantage.
Familiarity with data analysis tools or CRM systems is an advantage.
Knowledge of regulatory compliance in financial services is a plus.
Must be able to work on shifts.
Mandarin language proficiency is mandatory.
Benefits Medical Benefit Optical Benefit Life Insurance Meal Allowance Travel Allowance Health & Fitness Subsidy Staff Referral Bonus Program Long Service Rewards Employment Pass and Visa Sponsorship *for Non- Malaysian Relocation Benefits *for Non-Malaysian *NOTE : Successful candidates hired, will need to complete Mandatory Training & Probationary Period before Relocation exercise can take place.
Interview process : Virtual Session with TA team – 30-minutes First interview with Hiring Manager – 1-hour Final interview with Head of Dept – 45-mins